Treasury Management services information and resources

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We suggest that you bookmark this webpage for future reference. All resources are applicable beginning August 10, 2026. If you can't find what you’re looking for or have a suggestion for how we can make it better, please contact our Treasury Management customer care team at 800-270-2707.

Services

ServiceTrainings and DemosResources

Bill Pay

 

Bill Pay Guide and FAQs

Cash Ordering

 

Cash Ordering Guide

Fraud Protection Services

Fraud Protection Services Webinar

ACH Positive Pay Demo

Check Positive Pay - Issue Files Demo

Check Positive Pay-Decisioning Demo

Reverse Positive Pay-Decisioning Demo

Account Reconciliation Demo

Administration Demo

Managing Alerts Demo

Positive Pay Payee Check Stock Ordering Guide

Positive Pay Issue File Layout – Payee Spec Sheet

FX Manager

 

FX Manager

Lockbox

 

Lockbox Module Quick Start Guide

Lockbox Module User Guide

Premier Lockbox Automated Reporting Guide

Premier Lockbox Digital Archive Guide

Premier Lockbox Event Manager Guide

Premier Lockbox Security Admin User Guide

Premier Lockbox Remote Guide

Remote Lockbox User Guide

Payments

ACH or Wires: Approval process

ACH or Wires: Reports

ACH: Origination

ACH: Pass thru

Wires: Create template, payment from template, and import files

 

Remote Deposit

Note: Due to updates and unique user browser settings, there may be a slight variance in the details found within the training materials and resource documents. As a best practice, always install or accept automatic updates of the newest version of software available.

 

Remote Deposit – Mobile - Training Deck

Remote Deposit – Desktop - Training Deck

Research - Training Deck

WebScan Installation - Training Deck

 

Remote Deposit FAQ

Mobile Remote Deposit Guide

Supported Scanner List

Virtual Account Management (VAM)

New user registration:

Creating

Completing

Approving

VAM Approval, Queues and Exceptions Guide

VAM FAQ

VAM File Format Specification Guide

VAM Funds Allocation and Reconciliation Guide

VAM Payments and Processing Guide

VAM Report Guide

VAM User Registration, Administration & Access Control Guide

Virtual Account Management Administration Guide

 

Bank Holidays

HolidayFederal Reserve closedAssociated Bank non-posting days
New Year's DayXX
Martin Luther King, Jr.XX
Presidents DayXX
Memorial DayXX
Juneteenth National Independence DayXX
Independence DayXX
Labor DayXX
Columbus DayXX
Veterans DayXX
ThanksgivingXX
Christmas DayXX

 

 

Service Cutoff Times

Note: All times are Central Time. Cutoff time and process day are Monday through Friday, excluding holidays.

ServiceCutoff TimeProcess Date
ACH  
              Same Day Batches1 p.m.Same Day
             Credit Batches8 p.m.2nd Business Day
             Debit Batches8 p.m.2nd Business Day
Bill Payment  
             Next Day Payees9 p.m.Next Business Day
             Standard Payees9 p.m.4th Business Day
Business Tax Manager Payments5 p.m.2nd Business Day
Commercial Loan Transfers10 p.m.Same Day
Internal Transfers (account to account)11:59 p.m.Same Day
Positive Pay  
             Check Positive Pay Decisions3 p.m.Presentment Day
             ACH Positive Pay Decisions5 p.m.Presentment Day
Remote Deposit9 p.m.Same Day
Stop Payment Orders11:30 p.m.Same Day
Wires  
             Domestic Wire Transfers4 p.m.Same Day
             International Wire Transfers4 p.m.Same Day

 


Your Treasury Management team is here to help you.

If you need assistance or have questions, please contact your relationship team or the

Treasury Management Customer Care center

Call 800-270-2707