Disclosures, Account Agreements and Terms & Conditions
Mobile Application Banking Disclosures
ASSOCIATED CONNECT MOBILE®AGREEMENT AND DISCLOSURES
P.O. Box 19006
Green Bay, Wisconsin 54307-9006
To view Associated's security information, go to our Security Center at associatedbank.com/security.
The Associated Connect Mobile Agreement and Disclosures ("Agreement") is between Client and Associated Bank for the delivery of Associated Connect Mobile as described below.
1. Defined Terms.
As used in this Agreement, the following terms shall have the following meanings:
means Client's designated deposit and loan accounts with Us including but not limited to: checking, money market, certificate of deposit and savings account(s) accessible by Associated Connect Mobile.
- "Associated Bank"
means Associated Banc-Corp and its affiliates, subsidiaries and any agent, independent contractor, designee or assignee which Associated Bank may, in its sole discretion, employ in the provision of Associated Connect Mobile.
- "Business Day"
means Monday through Friday, excluding federal holidays.
- "Associated Connect Mobile"
means the specially designated application that provides mobile access to certain services provided by the Bank to its Clients.
means the depositor named in the Depository Declaration on file with Us.
- “Mobile Device”
means a mobile device which is capable of accessing the Services.
- "We", "Our", "Us", and "Bank"
means Associated Bank.
- "You" and "Your"
Client warrants, as of the date of this Agreement and at any time Associated Connect Mobile or a Service is used or performed, that: a) it is validly existing and in good standing under the laws of the jurisdiction of its organization; b) it has the requisite power and authority to execute and deliver, and to perform its obligations under this Agreement and the Services used or performed by it; c) this Agreement has been duly authorized and executed by it and constitutes its legal, valid and binding obligation; and d) any consent or authorization of any governmental authority or third party required to be obtained by it in connection with this Agreement or any Service used or performed has been obtained.
By using Associated Connect Mobile, Client expressly acknowledges and agrees that it shall be subject to and abide by all of the terms and conditions contained in this Agreement at all times.
The following services (each a “Service” and together the “Services”) are offered through Associated Connect Mobile:
- Information Reporting
- Funds Transfer
- Wire Transfer Review and Approval
- Positive Pay
- Stop Payment
- ACH Payment Review and Approval
5. Hardware and Software Requirements.
Associated Bank shall provide Client with the specifications for any hardware and software which Associated Bank has determined to be compatible with Associated Connect Mobile. Client shall be responsible for acquiring the required hardware and/or software and its installation and maintenance. If Client chooses hardware and/or software that differs from that recommended by Associated Bank, Associated Bank shall not be liable to Client for any malfunction, failure to function, inaccuracy or other failure of Associated Connect Mobile to operate as expected.
Only your Mobile Device carrier is responsible for its products and services. You agree to resolve any problems with your wireless provider directly without involving us. The Services may not be accessible over some mobile networks.
6. Client Responsibility.
Client shall designate Accounts and Services accessible by Associated Connect Mobile. Client shall designate by written notice to Bank one or more security administrators (each a “Security Administrator”) who shall be the person or persons authorized by Client who shall manage access to a Service and be required to perform certain information security functions, including but not limited to assigning a user identifier (“User ID”), password and the authority level of persons authorized by Client to enable Client’s use of such Service.
Client shall implement the following security procedures to use a Service:
(i) control access to a Service by implementing safeguards including, but not limited to:
- selectively appointing a Security Administrator;
- promptly notifying Bank in writing of any changes to such Security Administrator’s access to the Service;
- maintaining the confidentiality of User IDs and passwords required for a Service and regularly changing such passwords; and
- establishing dual control procedures whereby more than one individual must approve and or release an instruction from Client to a Service;
- provide necessary information to Associated Bank to establish multi-factor authentication;
(ii) train all users:
- to sign off a Service when not in use to prevent unauthorized access;
- on the risks of opening electronic mail and attachments and clicking on pop-ups and hyperlinks; and
- to promptly report to Client’s Security Administrator any suspicious activity;
(iii) secure its computer systems and transmitting facility by implementing strong safeguards that include but are not limited to:
- using strong web content filtering and scanning, firewalls, anti-virus, anti-spam, and anti-spyware products and procedures;
- keeping Mobile Device and transmission facilities updated with the most current security patches;
- permitting access to a Service only via a locked down machine; and
- take timely and reasonable actions to correct any issues that indicate that Client’s computer system or transmission facility has been compromised by hack, malware, or other forms of intrusion; and notify Bank immediately at 800-270-2707 and follow-up with a written notification within twenty-four (24) hours of any suspicious activity.
You accept responsibility for making sure that you know how to properly use your Mobile Device and we will not be liable to you for any losses caused by your failure to properly use the Service or your Mobile Device. You agree that any use by you of the Services may be also subject to the terms and conditions of any agreements you have with third party service providers, such as your Mobile Device carrier and that these Terms and Conditions do not amend or supersede any of those agreements. Those agreements may contain requirements and limitations, including your responsibility for fees and charges, which may impact your use of the Services. You agree that you are solely responsible for all such fees, service charges, limitations and restrictions.
7. Password and Security.
Upon subscribing to Associated Connect, a password will be given to You. You will be required to change Your password upon Your first use and every ninety (90) days thereafter. This is the same password that will be used to access Associated Connect Mobile. You may also enable the use of biometric identification such as fingerprint, facial recognition or other means added by your Mobile Device carrier stored on a Mobile Device to access Associated Connect Mobile. Client hereby agrees to safely keep the password, not to record the password or otherwise disclose or make the password available to anyone other than authorized users of Associated Connect or Associated Connect Mobile. Client also agrees not to allow anyone else to register their biometric identification on any Mobile Device used to access Associated Connect Mobile. Using the password or biometric identification has the same effect as Client's signature authorizing transactions. Anyone who has access to the password or biometric identification will have access to Associated Connect, Associated Connect Mobile and designated Accounts and Services.
Associated Bank does not control fingerprint or facial verification functionality, nor do we have access to your fingerprint or facial information. There may be circumstances where the fingerprint or facial recognition functionality is unavailable or does not function as expected, and you will be required to sign in using your password. Please contact Us immediately if You believe the password has been lost, stolen or otherwise become available to an unauthorized person.
If you are entitled to high risk services, you will be further required to successfully authenticate yourself when signing in to Associated Connect Mobile by entering a security code generated using either a soft token via a mobile application on your phone or hard token device.
8. Additional Privacy Information.
You acknowledge that in connection with your use of the Services, we and our affiliates may receive and may share with one another names, domain names, addresses, passwords, telephone and device numbers, the content of messages, data files and other data and information provided by You or from other sources in connection with the Services (collectively "User Information"). We and our affiliates will maintain reasonable safeguards to protect the information from unauthorized disclosure or use, but reserve the right to use and disclose this information as reasonably necessary to deliver the Services and as otherwise permitted by law, including compliance with court orders or lawful instructions from a government agency, to protect the personal safety of subscribers or the public, to defend claims, and as otherwise authorized by You. We and our affiliates also reserve the right to monitor use of the Services for purposes of verifying compliance with the law, these terms and conditions and any applicable license, but disclaim any obligation to monitor, filter, or edit any content.
9. Information Reporting.
Through Associated Connect Mobile You will be able to access information pertaining to Your Accounts, such as current day or prior day balance summary and transaction detail, images of checks and deposit slips.
In addition, You may have deposit accounts with financial institutions other than Associated Bank (”Non-Bank Accounts”). Bank provides a service pursuant to which balance and related information and/or other financial data regarding Your Non-Bank Accounts (“Non-Bank Data”) can be accessed through Associated Connect Mobile on a periodic basis. This Non-Bank Data may be made available by such other financial institutions to certain third party processing providers who will then input such Non-Bank Data into Bank’s system. Should You participate in this Service You thereby authorize those financial institutions other than Associated Bank holding Non-Bank Accounts to provide Non-Bank Data to Associated Bank either directly or through a third party processing provider; in addition, You authorize Associated Bank to receive such Non-Bank Data. Bank will use reasonable care in obtaining the Non-Bank Data, but assumes no responsibility for the accuracy or timeliness of any Non-Bank Data. Bank will make reasonable efforts to deliver Non-Bank Data to You by any mutually agreed upon time, but does not guarantee a specific delivery time.
10. Funds Transfer.
Funds transfer is the allocation of funds from one Account to another Account. Funds transfers will be processed on Business Days within the cutoff times specified in the Associated Connect Mobile application. Loan payments will comply with the terms and conditions previously agreed to in the Promissory Note and Loan Agreement.
Client authorizes Us to withdraw the necessary funds from Your Account with Us to process the funds transfer transaction. Any funds transfer shall be in an amount not to exceed any limit established by Associated Bank from time to time.
Uncollected funds may be accessed for funds transfer and check clearing, subject to applicable fees. Client assumes responsibility for verifying availability of funds at the time of the funds transfer order. If Account is overdrawn, Client agrees to immediately pay Us the overdrawn amount together with any applicable fees. If the Account is maintained in connection with an overdraft credit plan, any overdraft will be made in accordance with the agreement or rules governing that Account rather than this Agreement.
Funds transfer is not available for certificate of deposit Accounts. Types of transfers available to process though Associated Connect Mobile include checking to checking, checking to savings, savings to savings, savings to checking, savings to loan, checking to loan, line of credit to checking, and line of credit to savings.
11. Wire Transfer Review and Approval.
Wire transfers will be processed within the cutoff times specified in the Associated Connect Mobile application. Uncollected funds may not be used for wire transfers. If applicable, the Wire Transfer Agreement that You previously executed will govern Associated Connect Mobile wire transfer Services.
In the event that a Wire Transfer is approved by You through the use of Associated Connect Mobile, then section 8 of Your Wire Transfer Agreement is amended as follows: After the phrase, “verified pursuant to a call back procedure followed by the Bank” add the phrase “, as well as those Security Procedures set forth in Sections 6 and 7 of the Associated Connect Mobile Agreement”.
Security Procedures. Unless You have opted out of the dual control requirement by signing the Dual Control Exception Addendum to Wire Transfer Agreement, Associated Bank requires dual control as an added security procedure for the Wire Transfer Service. Dual control requires two (2) users working together to successfully submit a wire to the bank; one (1) user to create the wire and the other user to release the wire. Even if a user is entitled to create and approve wires a single user will not be able to create and approve the same wire. You will be further required to successfully authenticate yourself when approving a Wire transfer (where dual control is in place) by entering a security code generated using either a soft token, via a mobile application on your phone, or hard token device.
All other provisions of the Wire Transfer Agreement remain in full force and effect.
12. Positive Pay.
If applicable, the Positive Pay services offered through Associated Connect Mobile will be governed by the Master Services Agreement that You previously executed.
If applicable, the Automated Clearing House ("ACH") Services offered through Associated Connect Mobile will be governed by the Master Services Agreement that You previously executed. Uncollected funds may not be used for ACH. You will be further required to successfully authenticate yourself when approving an ACH transaction (where dual control is in place) by entering a security code generated using either a soft token, via a mobile application on your phone, or hard token device.
Alerts are messages sent to You by Associated Connect Mobile to notify You of important account related or system related events. You determine the type of alert(s) that You want to receive by selecting and configuring each type of alert. The types of alerts You can select depend upon the Services and Accounts that You have been entitled access to through Associated Connect Mobile. Bank will make reasonable efforts to deliver alerts as configured, but does not guarantee delivery.
Client is liable for any Account shortage resulting from charges or overdrafts, whether caused by Client, authorized user, or another with access to Associated Connect Mobile. This liability is due immediately, and can be deducted directly from the Account balance specified whenever sufficient funds are available. Client does not have the right to defer payment of this liability, and You are liable regardless of whether You processed the item or benefited from the charge or overdraft. This includes liability for Our costs to collect the outstanding balance including, to the extent permitted by law, Our reasonable attorney's fees.
Client shall compensate Associated Bank for the performance of each Service in accordance with the Associated Connect fee schedule. We may amend the fee schedule from time to time.
Associated Bank shall not be liable to You for any damages whatsoever arising in connection with the accuracy and completeness of information supplied through Associated Connect Mobile regarding Your Account. We will exercise ordinary care in providing Associated Connect Mobile Services and will be responsible for a loss sustained by You only to the extent such loss is caused by Our reckless or willful misconduct. In no event shall clerical errors or mistakes in judgment constitute failure to exercise ordinary care, nor shall We have any liability for any indirect, incidental, consequential (including lost profits), special or punitive damages whether arising in contract or in tort, and whether or not the possibility of such damages was disclosed to or could have reasonably been foreseen by Associated Bank. Under no circumstances shall Associated Bank be responsible for any liability, loss or damage resulting from any delay in performance of or failure to perform in connection with any Service which is caused by interruption of telephone, facsimile or communication facilities, delay in transportation, equipment breakdown or mechanical malfunction, electrical, power or computer failure, accidents, fire, flood, explosion, theft, natural disaster or other catastrophe, acts or failure to act by You or any third party, strikes or lockouts, emergency conditions, riots, war, acts of government or other circumstances which are unavoidable beyond Our control. Associated Bank shall not be liable for failure to perform any of its obligations in connection with any Associated Connect Mobile Service if such performance would result in it being in breach of any law, regulation or requirement of any government authority. We assume no responsibility for the operation, security, functionality or availability of any wireless phone device or mobile network which you utilize to access the Services.
18. Exclusion of Warranties.
Associated Connect Mobile makes use of a private network, intended for authorized users only. We have confidence in the security measures We employ, however, this is not an invitation for individuals to attempt unauthorized access. BY USING ASSOCIATED CONNECT MOBILE, CLIENT AGREES TO ACCEPT COMPLETE RESPONSIBILITY THEREFORE, ASSOCIATED BANK, AND THEIR RESPECTIVE OFFICERS, DIRECTORS, EMPLOYEES, AGENTS AND SERVICE PROVIDERS, DISCLAIM ANY AND ALL LIABILITY, WHETHER NOW KNOWN OR OTHERWISE, WITH RESPECT TO CLIENT'S USE, AUTHORIZED OR UNAUTHORIZED, OF ASSOCIATED CONNECT MOBILE, AND ASSOCIATED BANK FURTHER SPECIFICALLY DISCLAIMS ANY AND ALL WARRANTIES WITH RESPECT THERETO, INCLUDING BUT NOT LIMITED TO THE WARRANTIES OF MERCHANTABILITY AND/OR FITNESS FOR A PARTICULAR PURPOSE.
Client shall indemnify and hold harmless Associated Bank and each of its directors, officers, employees, agents, successors and assigns ("Indemnitees") from and against all liability, loss and damage of any kind incurred by or asserted against Indemnitee in any way relating to or arising out of any Service, by reason of any acts or omissions of Client or any third party or otherwise, except to the extent such liability, loss or damage is caused by the gross negligence or willful misconduct of such Indemnitee and provided that reliance without further investigation, on any oral, telephonic, electronic, written or other request, notice or instruction believed in good faith to have been given by Client will in no event constitute gross negligence or willful misconduct on the part of such Indemnitee.
20. Contact Us.
Contact the Client Care Center by phone (800-270-2707) or write Us at Associated Bank, P.O. Box 19006, Green Bay, Wisconsin 54307-9006. Client may also notify Us through secure messaging.
21. Account Information Disclosure.
The circumstances under which We may provide information about Accounts to third parties are summarized in Our current privacy notice. Client agrees that We may deliver Our privacy notices and opt-out notices to Client by making them available on associatedbank.com. Client may access the privacy notice at associatedbank.com/privacy, or request a paper copy by writing to Us at Associated Bank, P.O. Box 19006, Green Bay, Wisconsin 54307-9006.
22. Dormant or Closed Accounts; Access Fees.
Any fees for Services shall continue to be assessed for any closed or dormant Account until such time as Client instructs Us to remove the Services related to each such Account.
23. Electronic Record Consent.
Client consents to receive electronic records during the course of the Associated Connect Mobile relationship.
Client may not assign this Agreement to any other party without Associated Bank's prior written consent. We may assign this Agreement to Our successor in interest or to any, directly or indirectly, affiliated company. We may also assign or delegate certain of its rights and responsibilities under this Agreement to independent contractors or other third parties.
25. Third Parties.
Client understands that support and services relating to Associated Connect Mobile are provided by third parties other than Us, and Client authorizes Us to contract with third parties to provide such support and service.
26. No Waiver.
We shall not be deemed to have waived any of Our rights or remedies hereunder unless such waiver is in writing and signed by Us. No delay or omission on Our part in exercising any rights or remedies shall operate as a waiver of such rights or remedies or any other rights or remedies. A waiver on any one occasion shall not be construed as a bar or wavier of any rights or remedies on future occasions.
27. Governing Law.
This Agreement and all questions relating to its validity, interpretation, performance and enforcement shall be governed by and construed in accordance with the laws of the State of Wisconsin.
Headings are used for reference purposes only and shall not be deemed part of this Agreement.
29. Conflict of Provisions.
This Agreement is intended to supplement and not to replace other agreements between Client and Us relating to Accounts, including, without limitation, the Deposit Account Agreement. The deposit Accounts accessed by Associated Connect Mobile remain subject to the Deposit Account Agreement governing deposit accounts, which have been provided to You. Additionally, any loan or line of credit accessible by Associated Connect Mobile will remain subject to the Loan Agreement that You executed previously.
In the event of a conflict between this Agreement and any other agreements that apply to Your Accounts, this Agreement shall govern and prevail, unless otherwise specified in this Agreement.
30. Binding Effect.
This Agreement shall bind and benefit the parties and their successors and assigns. Associated Bank may from time to time amend any of the terms of this Agreement. Client will be provided with notice of any such amendments in accordance with Associated Bank's normal business practices. By continuing to use any Service after notice of such amendment, Client shall be deemed to have agreed to such amendment and shall be bound by this Agreement as so amended.
31. Prohibited Uses.
The following content and activities may not be displayed or promoted by Client nor associated in any way with Client's account, including, without limitation:
- Transmission, storage, or presentation of any information, data or material in violation of any United States, state or local law, rule or regulation.
- Copyrighted materials without the proper authorization or permission.
- Material or activities judged by Associated Bank to be threatening, obscene, disparaging, or hate-related.
- Material protected by trade secret or other statute.
- Pornography, nudity, erotica, and sex-related merchandising, including, without limitation, sites that may infer sexual content, or link to adult content elsewhere.
- Content that promotes any illegal or prohibited activity.
- Content that may be damaging to Our servers or to any other server on the Internet.
- Pirated software.
- Promotion or sale of unsolicited or bulk email (SPAM) software or services.
- Unsolicited or bulk email or newsgroup posts (SPAM) which references and/or is traceable to Associated Bank or Client in any way.
- Illegally distributed MP3 media.
- Harassing, annoying, or otherwise interfering with any person's, group's or organization's use or enjoyment of the Internet experience.
- Links or reference to any of the above.
32. Refusal of Services.
Associated Bank reserves the right, at all times and for any reason, to refuse or cancel the Services in its sole discretion, with or without notice to Client.