Frequently Asked Questions




ONLINE BANKING

+ What is Online Banking?
Online Banking is a convenient and easy way to access to your Associated Bank personal checking, savings, money market, home equity, premier lines, credit cards and certain loan accounts online. You can view your balance information and transaction history, transfer funds between your accounts, pay bills (with our optional Online Bill Pay service), manage your Associated Mobile Banking® account, set up alerts, send messages to Customer Care and much more.
How do I enroll for Online Banking?
To enroll in Online Banking, you need the following information:
  • Last four digits of Social Security number
  • Account number
  • Birth date
  • Valid email address

To help protect your valuable account information, Online Banking uses a unique username and password. You select your username during the Online Banking enrollment process. If you need assistance, please contact Customer Care at 800-682- 4989.
How do I sign in to Online Banking?
To sign in to Online Banking, go the AssociatedBank.com, enter your username into the Sign In box and continue to the password page where you enter your password. If you forget your password, click the Forgot your password link so you can reset your password online. You may also contact Customer Care at 800-682-4989 for assistance.
Is my username the same thing as my User ID?
Yes, your username is the same User ID that you selected during your original Online Banking enrollment process.
What accounts do I need for Online Banking?
To use Online Banking, you will need a personal account with Associated Bank. If you do not currently bank with us, open an account today.
How much does Online Banking cost?
Online Banking is free for personal accounts.
Can I use Online Banking for my business accounts?
No, Online Banking is designed for personal accounts. Online business and commercial account access is available through Associated Connect®.
Can I access my credit card accounts online?
Yes, credit card account information is displayed within Online Banking. To view more details for a credit card account, a new window will open to take you to the credit card site.
What happens when I make a transfer from my home equity and premier line of credit accounts?
A transfer from home equity, premier lines and certain loan accounts to checking, money market accounts or savings accounts will be treated as a cash advance. Please see terms and conditions for details concerning cash advances.
Can I download my account information into my local money management software?
Yes, go to the Accounts tab and click the download link. The following formats are available:
  • OFX - Open Financial Exchange (used by various money management software applications)
  • QFX - Quicken®
  • CSV - Comma Separated Value
  • XLS - Excel®
What is the difference between my Account Balance and my Available Balance?
  • "Available Balance" means the Account Balance minus any pending holds for deposited or cashed checks (see the Deposit Account Agreement for a description of deposit holds), memo posts (e.g., debit card authorization for a purchase) and/or any holds for legal process or other freezes on your Account authorized by Deposit Account Agreement (individually and collectively, "Pending Activity").
  • "Account Balance" means any and all funds in the Account without regard to any Pending Activity. See the Deposit Account Agreement for details.
Will my check numbers appear when I view my checking account activity?
Yes, the Account Activity page displays your check numbers. You can also view a copy of the check by clicking the check icon next to the transaction.
Can I obtain copies of the checks I've written?
Yes, you can view and print copies of your checks that have been processed as well as any of your deposit tickets or withdrawal tickets. Simply click on the check icon next to the transaction to view the check image.
What is the cut-off time to transfer funds?
Funds transfers can be processed on the same business day if we receive your instructions before our Transfer Processing Cut-Off Times stated on the “Transfers” tab within Online Banking and Associated Mobile Banking. If we receive your instruction after the cut-off time, we will process the transaction on the next business day.
After a funds transfer has been scheduled, can I cancel or edit it?
You may cancel or edit a funds transfer prior to 8 p.m. Central Time, on the day prior to the processing date. If we do not receive your instruction to cancel or edit a funds transfer prior to such time, we will process the transaction. This applies to a recurring or a one-time transaction.
What are the minimum and maximum amounts that I can transfer?
The minimum amount that you can transfer is now $0.01. If the requested transfer exceeds the maximum allowed dollar limit for transfers of this type, please retry the transfer with a smaller transfer amount. If you continue to experience difficulties, please contact Customer Care at 800-682-4989.
Can I use Online Banking if I live outside the U.S.?
Online Banking is not intended for residents of countries other than the United States.

BILL PAY

- General Information

What can I do through Online Bill Pay and the related add-on services?
In addition to the services provided through Online Banking, you can:
  • Schedule automatic payments for recurring bills of the same amount
  • Make payments to several billers at once
  • Make payments for different amounts at different times – like your phone or utility bill
  • Receive your billing statement and pay your bill within the Online Bill Pay system (select merchants only)
  • Receive an alert such as a reminder that a scheduled monthly payment is due
  • Use Popmoney® to send or receive money via email or text message
  • Transfer money between your Associated account and accounts you own at other financial institutions
What type of account do I need for Online Bill Pay?
To use Associated Bank's Online Bill Pay, you need a personal checking or money market account with Associated Bank. Bill payment is not available from a savings account.

Money market or savings accounts should not be used for the optional services within Online Bill Pay, including Popmoney person-to-person transfers, external account-to-account transfers, overnight check payments or same-day bill payments. These types of transactions may include fees, which in most cases appear on your statement as a separate transaction.

Please keep in mind that:
Federal Reserve Regulation D limits the total number of transfers made by check and telephone, online banking and overdraft protection, as well as preauthorized transfers (including check card purchases, automatic transfers and wire transfers) to six (6) per calendar month for savings and money market accounts not on combined statement, or statement period for savings and money market accounts on a combined statement. The bank will impose an excess activity fee of $12 for each transaction exceeding these limitations. There also is a $1 fee for each in-person withdrawal exceeding six (6) per month.
How do I enroll for Online Bill Pay?
  • If you currently use Online Banking, simply click the "Bill Pay" tab, follow the steps to enroll, and schedule your first payment.
  • If you have not used our system, you can enroll online.
How much does Online Bill Pay cost?
Our standard bill payment service is free, up to your available balance. Some add-on services within the standard bill payment service have service charges. Please refer to the Terms and Conditions of the Bill Payment Service and the Consumer Deposit Account Fee Schedule for details. For add-on services, applicable fees will be displayed on-screen while you’re setting up the transaction.
Can I use Online Bill Pay if I live outside the U.S.?
No, Online Bill Pay users must have a United States mailing address. And payments can be made only to billers with a United States address.

Please note: You may not pay alimony, child-support, taxes or other governmental fees, or court- directed payments with the Online Banking service. Please refer to the Terms and Conditions of the Bill Payment Service for details.

If you need assistance enrolling in Online Banking, call our Customer Care Center directly:
Toll-free: 800- 682-4989
International Phone: 262-879-0133
Hours: 24 hours a day, seven days a week
How does Online Bill Pay work for joint account holders?
Each checking account owner may sign up for and use bill payment using the same checking account(s) that payments are made from.
How much account history is available?
You can view up to 27 months of account history in Online Banking, while Online Bill Pay contains up to 24 months of payment history.
Can I pay bills using my home equity and premier line of credit accounts?
Bill payment from home equity, premier lines and certain Associated Bank loan accounts is not allowed at this time. However, you can transfer funds to your checking account from your home equity or premier line account to cover your bill payment.
Can I obtain the canceled checks or proof of payment?
Although you will not automatically receive canceled checks, you will receive an ID number for every payment you schedule. This can be used to track payments in the Payment History section. Proof of payment should also be shown on the next bill you receive from the merchant.
How do I know if a payment was received?
You can verify that a payment was processed by checking the status on your Payment History. A "Paid" status indicates a payment has been sent. You can view up to 24 months of history in Online Bill Pay. In addition, payments should be reflected on the next billing statement you receive from that merchant.
What happens if I set up a payment but do not have funds in my account?
Please refer to the Terms and Conditions of the Bill Payment Service for more information.
Does Associated Bank guarantee online payments scheduled through Online Banking?
Yes, subject to the Terms and Conditions of the Bill Payment Service. If a bill payment issue arises, please notify our Customer Care Center via email or through the secure Online Banking Message Center. You may also contact Customer Care at 800-682-4989 (available 24 hours a day, seven days a week).
What if my payment is not received by the pay date?
If the payment was scheduled online, allowing the appropriate delivery time for that biller, the payment is guaranteed subject to the Terms and Conditions of the Bill Payment Service. If a bill payment issue arises, please notify our Customer Care Center via email or through the secure Online Banking Message Center. You may also contact our Customer Care Center at 800-682-4989 (available 24 hours a day, seven days a week).

- Scheduling Payments

What is the difference between pay date and due date?
  • Pay date refers to the date scheduled by you (the subscriber) that the biller will receive payment. This will also be the date the funds are withdrawn from your designated account. Note, for some check based payments, the Payment Account may not be debited until the check is processed by Associated.
  • Due date is the date the payment is due to the biller for eBill subscribers that would otherwise appear on the paper billing statement sent to non-subscribers.
How far in advance should I schedule payments?
In general, you should schedule payments at least four (4) business days in advance of the expected pay date to allow for the maximum delivery time. Each biller is assigned a delivery time based on the method they use to receive payments, which may vary from one (1) to four (4) business days. As soon as you select a biller to enter a payment amount, the system verifies the biller's delivery time, and then displays a Payment Assistant in the right column. The Payment Assistant translates all the biller's information into an easy-to-use calendar, with the first available pay date highlighted. Holidays and weekends cannot be selected as a pay date. See the Expedited Payments section below for information regarding optional services for same-day payments and overnight check payments.
Can I cancel or edit payments?
Yes, as long as the request is received while the payment status is pending. Like delivery time, processing time may vary by biller, but the standard cutoff time is noon Central Time. After that, the payment status changes to Processing. Once the payment status changes from Pending to Processing, the payment can no longer be edited or canceled. If we do not receive your complete and accurate instruction canceling or editing a bill payment prior to such times, we will process the transaction. This applies to a recurring or a one-time transaction.

Please note that same-day electronic payments cannot be canceled after you submit the request. Overnight check payments may be canceled prior to 3 p.m. Central Time.
Can I set up recurring payments?
Yes. For recurring expenses like a mortgage loan, you can schedule your payments to be processed automatically by indicating the frequency of the payment.
If I cancel a payment, how will I know that the payment wasn't processed?
The payment will no longer appear on your Pending Payments screen and its status in Payment History will be Canceled.
When is the money withdrawn from my account?
The money is withdrawn from your account on the pay date you selected when you scheduled the payment. Note, for some check based payments, the Payment Account may not be debited until the check is processed by Associated.
When adding a biller using Add a Bill, what does Account Number mean?
Account Number refers to your account number with the biller, typically shown on your billing statement. It does not refer to your Associated checking account number.

- Types of Payments

Who can I pay?
Payments can be made only to payees (billers) with a United States address. Certain payments are prohibited, such as tax payments, court ordered payments or gambling transactions. Please refer to the Terms and Conditions of the Bill Payment Service for complete information regarding biller limitation and prohibited use.
What do billers actually receive?
Electronic billers receive payment information in an electronic format that automatically updates their accounts receivable systems. Non-electronic billers (smaller merchants or individuals unable to receive electronic payments) receive a laser- printed paper or corporate check sent through the U.S. Postal Service.

- Expedited Payments

What are expedited payments?
Use these convenient optional features within Online Bill Pay when you need to make a last minute payment. Fees apply, but may help you avoid a potentially much higher late fee from your biller. See the Terms and Conditions of the Bill Payment Service for details.
What is a same-day bill payment?
Send electronic bill payments the same day to national and regional billers. On the Payment Center, look for the Pay today link next to participating billers.
What is an overnight check payment?
Send paper bill payments via overnight courier – includes tracking information and confirmation of delivery. Your request must be submitted by 3 p.m. Central Time. On the Payment Center, select tomorrow’s date if available.

POPMONEY

What is Popmoney?
Popmoney allows you to send money to or request money from friends, family or almost anyone in the United States with an email address or mobile number. See the Terms and Conditions of the Bill Payment Service for details.
How do I send money using Popmoney?
Sign in to Online Banking, click the “Bill Pay” tab and then click Popmoney. Click Send Money to send money to someone using their email address or mobile number.
How much money can I send?
You can view your personal transaction limits within the Popmoney service in Online Banking. While setting up a Popmoney payment, select the From and To details under Payment Information. Then click the icon that appears next to the Amount field to view your limits. If you exceed the Next Day Service limits, your payment will be sent using the Standard Delivery or 3-Day Service.
When will the recipient receive the funds?
  • For Next Day Service payments, the recipient will receive the funds one business day after accepting the payment.
  • For Standard Delivery or 3-Day Service payments, the recipient will receive the funds three business days after accepting the payment. Click Activity to view the current status of all your payments.
How do I accept money using Popmoney?
You will receive an email or text message notification when someone sends you a payment. Sign in to Online Banking, click the “Bill Pay” tab and then click Popmoney. Your Incoming Payments will be listed under the Overview section in the To Do List. If you do not see the item in the list, you may need to add your email address or mobile number to your profile.
How do I add an email address or mobile number to my profile?
Sign in to Online Banking, click the “Bill Pay” tab and then click Popmoney. Under the Preferences section, click Add an email or Add a phone number and follow the steps on the screen. You will be sent a verification code to validate this new contact information. Once you verify the information, you should be able to see your pending payments immediately under the Overview section in the To Do List. You may also opt to set up Automatic Deposit Settings so that funds you receive are automatically deposited into your Eligible Transaction Account.
What is an Eligible Transaction Account?
An Eligible Transaction Account is a personal checking account from which your Popmoney payments will be debited, your Popmoney service fees will be automatically debited, or to which payments and credits to you will be credited.
How do I set up automatic deposits in Popmoney?
Sign in to Online Banking, click the "Bill Pay" tab and then click Popmoney. Under the Preferences section, click Edit next to Automatic Deposit Settings. Select Yes to enable automatic deposits, choose an account from the dropdown menu and click Save. Future payments will be directly deposited into your specified account.
How much does Popmoney cost?
The sender is charged a $0.50 fee per transaction. The recipient is not charged a fee. See the Terms and Conditions of the Bill Payment Service for details.
What happens if the recipient’s bank doesn’t offer Popmoney?
When you send money to someone whose financial institution doesn’t offer Popmoney, the user will be directed to accept their funds on the popmoney.com website. They may also opt to download and install the Popmoney app on their device. Note that Apple® may prompt the user to add or update expired credit card information in their Apple ID profile, even though there is no cost to purchase/download the Popmoney app. For more information, please visit Apple’s support website at http://www.apple.com/support/itunes/account/.
Do Popmoney payments expire?
Yes, the recipient has 10 days from the date they receive the payment notification to accept the funds. When a Popmoney payment expires, the funds and applicable fees are returned to the sender.
Can I use Popmoney within Associated Mobile Banking?
Yes, the Popmoney service is available to customers using the Mobile App service. It is also available via the Mobile Web service on compatible mobile devices with touch browsers.
Where can I find additional instructions for Popmoney?
Sign in to Online Banking, click the “Bill Pay” tab and then click Popmoney. The right side of the page displays links to detailed instructions and frequently asked questions.

EXTERNAL ACCOUNT-TO-ACCOUNT TRANSFERS

What are external account-to-account transfers?
Within Bill Pay, you can transfer money between your Associated account and accounts you own at other financial institutions. Click the “Bill Pay” tab and then External Transfers to set up one-time or recurring transfers.
What types of accounts can I use for external transfers?
You can transfer money from and to your Associated personal checking account. Please check with your other financial institution for limitations regarding the accounts that can be sent to and from at that institution.

How much do external transfers cost?
There is a small fee for each transfer sent from your Associated account (outbound transfer). There is no fee to transfer money into your Associated account (inbound transfer). See the Terms and Conditions of the Bill Payment Service for details.
Can I use the external account-to-account transfer service for internal transfers?
No, please use the “Transfers” tab within Online Banking to transfer money between your Associated accounts. There is no charge for internal transfers using the “Transfers” tab.
Can I use external transfers to move money to an Associated account owned by another person?
No, you may only transfer money between accounts that you own. To transfer money to someone else, please use the Popmoney service.

MOBILE BANKING

What is Associated Mobile Banking®?
With Associated Mobile Banking, you can use your mobile device to securely view personal account balances, transfer funds, pay bills, find an ATM or branch, send and receive Popmoney person-to-person payments, and use Associated SnapDeposit to deposit checks. NOTE: Some of the functions may not be available for all mobile devices and/or mobile device carrier plans.
What does mobile banking cost?
Associated Mobile Banking is available for personal accounts. Associated Bank does not charge a fee to use our mobile banking and text banking services. Message and data rates may apply. Check your carrier plan for details.
Some add-on services within the standard bill payment service, such as Popmoney payments, have service charges. Please refer to the Terms and Conditions of the Bill Payment Service and the Consumer Deposit Account Fee Schedule for details. For add-on services, applicable fees will be displayed on-screen while you’re setting up the transaction.
Is mobile banking secure?
Associated Mobile Banking uses leading-edge technology to help ensure all of your account information and activity is safe and secure. The security and integrity of customers' accounts and transactions are top priorities for Associated Bank. Please refer to our Online and Mobile Security Guarantee to learn more.
How do I activate mobile banking?
If you already have Online Banking, just click the “Mobile Banking” tab to get started. You will need your mobile device with you to complete activation. Message and data rates may apply. Check your carrier plan for details. Follow the steps on screen to complete your enrollment and set up your account. You can return to the “Mobile Banking” tab at any time to make changes to your mobile banking settings. If you do not currently use Online Banking, please enroll today or contact Customer Care at 800-682-4989.
Can I use more than one device to access mobile banking?
Yes, simply follow the same steps under the How do I activate mobile banking? section to activate and manage each of your devices. Message and data rates may apply. Check your carrier plan for details.
Does mobile banking require a special phone?
Associated Mobile Banking will work with virtually all of today’s phones and most major mobile service providers. Message and data rates may apply. Check your carrier plan for details. Please see our list of compatible devices for more information. Generally speaking, you should be able to use the service if:
  • Your phone allows text messaging to and from short codes.
  • You can browse the Internet on your phone.
What is Text Banking?
Text Banking makes it easy for you to check account information via text message, receive text alerts and find the nearest ATM or branch in seconds. To use Text Banking once you’ve activated Mobile Banking, simply send a text message with one of the Text Banking commands to 222246, the short code for Associated Mobile Banking. Tip: 222246 is ABC2GO using the numeric (not QWERTY) keypad on your mobile device. Reply "HELP" to 222246 for help. Reply "STOP" to 222246 to cancel. Message and data rates may apply. Check your carrier plan for details.

We recommend using a short account nickname for Text Banking since you will have to type this into your device each time you send us a text message to request transaction history. To change your account nicknames, sign in to Online Banking, click the Mobile Banking tab and select "Update your registered mobile accounts and time zone."
What is the “Remember Me” option?
This option allows you to securely save your username in the Associated Mobile Banking app for iPhone® and iPad®. We may prompt you to answer a security question from time to time for an added layer of security. If you would like to sign in as a different user, just click the "Change User" button on the sign in page.
What is Associated SnapDeposit™?
Associated SnapDeposit allows you to take a picture of the front and back of checks drawn on a United States financial institution to deposit into your eligible personal checking, savings or money market accounts via Associated Mobile Banking.
Is there a fee to use Associated SnapDeposit?
No, you will not be charged a fee for deposits made using Associated SnapDeposit.
Should I endorse checks before I submit using Associated SnapDeposit?
Yes, you should sign the back of the check before depositing, just as you would when making a deposit at a branch or the ATM. Please also indicate “For Deposit Only” under your signature.
Do I need to include a deposit slip with my scanned check deposit?
No, you do not need to include a deposit slip for deposits made using Associated SnapDeposit.
When will my deposit be credited to my account?
Timing for funds availability varies, depending on the account type, check amount, time of deposit and other factors. Please see the Mobile Banking Terms and Conditions for additional information.
How do I check the status of a deposit?
On the “Deposits” tab, click the Deposit History link to check status of your deposits.
How long should I retain the original check?
Please store the original check in a safe place for 14 days. After 14 days, and after you have confirmed the deposited funds have been applied to your account correctly, you can securely destroy (e.g., shred) and dispose of the check.
What are the deposit limits?
For security reasons there are limits on deposits using SnapDeposit. These limits vary and are based on a variety of factors including (but not limited to) the amount of an individual item and the total amount of deposits made using SnapDeposit during a certain period of time. New customers are limited to $500 daily and $2,500 weekly and existing customers are limited to $2,000 daily and $10,000 weekly. See your product disclosure to ensure actual limits. The app will alert you if you attempt to make a deposit which exceeds your daily or weekly limit.
What are the cut-off times to make a deposit using Associated SnapDeposit?
Deposits are reviewed on business days between 6 a.m. and 6 p.m. Central Time. Funds may not be available for immediate withdrawal. Please see the Associated Mobile Banking Terms and Conditions for more information.
How much deposit history is available to view?
You can view 30 days of deposit history within the Associated Mobile Banking app. To view additional transactions, sign in to Online Banking or Associated Mobile Banking and click the “Accounts” tab.
What can I do if I keep getting an error about image quality, image too light, etc.?
Please follow the instructions on-screen within the Associated Mobile Banking app to help correct your specific problem. Typical issues can be avoided if you remember to endorse the back of the check, include all four corners of the check when you take the picture, lay the check flat in a well-lit area and hold the device flat directly above the check, and wait for the camera to focus.
The system will also not accept the check if it detects it is a duplicate, if you take two pictures of one side of the check (versus front and back) or enter an amount that does not match the amount detected.
Please see our list of compatible devices for minimum requirements needed to use the Associated SnapDeposit service, or call Customer Care at 800-682-4989 for assistance.
What if I forget the Text Banking commands?
Text “HELP” to 222246 (ABC2GO) to receive a short list of the most common commands. Message and data rates may apply. Check your carrier plan for details. Or view the full list of Text Banking commands and additional instructions on our website.
Can I receive text alerts about my accounts on my phone?
Yes, sign in to Online Banking and click the “Alerts” tab to configure your alert preferences. We also recommend setting your Quiet Period so that you don’t receive texts overnight. These times can be changed at any time on the “Mobile Banking” tab by clicking Update your registered mobile accounts and time zone. Message and data rates may apply. Check your carrier plan for details.
What types of alerts are available?
You may sign up for balance alerts, transaction notifications, secure message alerts and more. Please view our full list of alerts for more information.
What if I don’t receive text messages when I try to enroll in mobile banking?
Text messages for Associated Mobile Banking are sent via a short code. For example, when you text the command “BAL” to 222246 (ABC2GO), you are texting to a short code versus a full telephone number. Please contact your mobile service provider to ensure they allow short codes. Message and data rates may apply. Check your carrier plan for details.
How do I know if a text message I receive is from Associated Bank?
All Associated Bank text alerts and Text Banking messages are sent from our short code of 222246 (ABC2GO). Do not respond to any text messages that are not from this code. We also recommend you add this number to your device contacts. If you have any questions about text messages that you receive or want to verify the validity of a message, please contact Customer Care at 800- 682-4989.
What if I don’t receive email alerts?
When you add a new email address to your profile, we’ll send you a test message to verify the address before we begin sending your alerts. Make sure to click the verification link in that test message to activate your email address. If you deleted that message, simply go to the “Alerts” tab in Online Banking and select My Contacts. You should see an option to send a new activation link next to the email address with a Pending Activation status.
How do I access mobile banking from my phone’s browser?
When you activate and request the Mobile Web service, you'll receive a text message containing a link to access Associated Mobile Banking from your device. When you click that link on your device, your phone's browser will take you to the sign in page for mobile banking. Message and data rates may apply. Check your carrier plan for details.

If you need to request that link again, sign in to Online Banking and click the “Mobile Banking” tab. Choose the Have a web link sent to your mobile device option next to the phone number you want to send the link to. You'll receive a text message containing the link. For additional assistance, please contact Customer Care at 800-682-4989.
How do I download the Android™, iPhone® or iPad® application?
When you activate and request the Mobile App service, you'll receive a text message containing a link to download the Associated Mobile Banking application. When you click that link on your device, you'll automatically be directed to the appropriate application for your device. Message and data rates may apply. Check your carrier plan for details.

If you need to request that link again, sign in to Online Banking and click the “Mobile Banking” tab. Choose the Download the Associated Mobile Banking application option next to the phone number you want to send the link to. You'll receive a text message containing the link.

If you have an iPad device and do not know its mobile phone number, you may go directly to the Apple® iTunes® Store to download the Associated Mobile Banking application. For additional assistance, please contact Customer Care at 800-682-4989.
Why can I no longer use the BlackBerry® app for Associated Mobile Banking?
Our BlackBerry app was discontinued in 2013 due to low usage and declining market conditions. Customers who have a BlackBerry device can use the Mobile Web service to continue to access Associated Mobile Banking.
How do I view branch details in the iPhone and iPad apps?
When you search for ATMs and branches in the app, you can click a location pin on the map to view more information. When that popup displays, if you click directly on the blue arrow icon, additional information including branch hours will display.
How do I deactivate mobile banking?
Sign in to Online Banking and click the “Mobile Banking” tab. Choose the Stop using Mobile Banking option next to the phone number you want to deactivate. This will cancel your Text Banking and Associated Mobile Banking registration. Or, send “STOP” via text message to 222246 (ABC2GO) to cancel. Reply “HELP” to 222246 for help. Message and data rates may apply. Check your carrier plan for details. For additional assistance, please contact Customer Care at 800-682-4989
What if my mobile device is lost or stolen?
Please see the How do I deactivate mobile banking? section.
Who do I contact for mobile banking customer support?
For assistance, please contact Customer Care at 800-682-4989 (available 24 hours a day, seven days a week).

ESTATEMENTS

What are eStatements?
eStatements allow you to enjoy the convenience of viewing your Associated Bank deposit account statement online. You can, at your convenience, view, print and even save your statement on your own computer. You also have the option to stop receiving the paper version of your statement, which is a great way to lower your exposure to identity theft, reduce clutter and get organized.
How do I view my eStatements?
To view your deposit account eStatements:
  • Sign in to Online Banking and choose eStatements & Notices on the “Accounts” tab.
  • Select the account number for the eStatement you want to view.
  • Click on the eStatement date you wish to view.
Why should I have my statements delivered online only?
  • It’s environmentally friendly. Plus, you don’t have to worry about storing or shredding statements.
  • It’s faster. eStatements arrive before a paper statement. An email alerts you when your statement is ready.
  • It’s safer. Eliminating a mailed paper statement lowers your exposure to identity theft.
  • It’s accessible. eStatements are available for you to view, save and print at any time.
How do I stop paper statement delivery?
  • Sign in to Online Banking and choose Suppress Paper Statements on the “Self Service” tab.
  • A valid email address is required so we can notify you when new statements are available online.
  • Click the Suppress checkbox next to each account name for which you want to turn off paper statements.
  • Read and accept the disclosure and terms and conditions.
  • A message confirms the accounts for which you’ve chosen eStatements.

Note: To update your email address, choose Update Primary Email Address on the “My Profile” tab. For a Combined Account (multiple accounts on a single statement), you only need to stop the delivery of paper statements for the primary account. All combined accounts will be included in the eStatement of the primary account (CD information will continue to be provided if you currently have a combined statement).

Do I have to sign up for eStatements?

No, you automatically receive this free service as an Online Banking customer. To see what eStatements you have available, choose eStatements & Notices under the “Accounts” tab within Online Banking.

You can elect to stop receiving a paper statement. Choose Suppress Paper Statements on the “Self Service” page. Learn about the benefits of stopping your paper statement.

Is there a cost to view my eStatements?

No, eStatements are available free to all Online Banking customers.

CUSTOMER CARE

During what hours can I bank online?
You are able to bank online at all times, except during scheduled maintenance on Sundays from 2-4 a.m. Central Time, which may require the Online Banking system to be offline.
What hours are Customer Care representatives available?
We are available to assist you 24 hours a day, seven days a week, at 800-682-4989 or by secure email.
What should I do if I forget my username, password, answer to my security question and/or have been locked out of Online Banking or Associated Mobile Banking?
If you forget your password after you are enrolled, you may reset your password online. Type your username into the Sign In box and continue to the password page where you can click the Forgot your password link. You may also contact Customer Care to request a password reset.

If you forget your username, password, answer to your security question(s) or have been locked out of Online Banking or Associated Mobile Banking, please call Customer Care at 800-682-4989 for assistance.

Please note: Once your password has been reset by Customer Care, you will be asked to change it the next time you sign in to your account.
What should I do if I have trouble accessing Online Banking?
There are several possibilities. If you're having problems accessing all websites, please contact your Internet Service Provider (ISP). If you can access other websites but not Associated Bank's, or you are getting a specific error message inside the Online Banking system, please contact Customer Care at 800-682-4989 or by secure email.
What is Associated Bank’s routing number?
The routing number for Associated Bank is 075900575.

BROWSER/TECHNICAL

What software and equipment do I need to access Online Banking?
To use Online Banking, you will need Internet access, a currently supported and updated Internet browser that supports Secure Socket Layer with at least 128 bit encryption, JavaScript and enabled security features. Additionally, you will need a computing platform with hardware that supports these requirements, and software capable of rendering portable document format reader (.pdf) files. To retain a copy of the disclosures, agreements and required notices, you will need a media storage device (e.g., hard drive), an email address (if you sign up through our Customer Care Center) or print copies of the documents using your printer.
  • JavaScript® is required for the application to function optimally. If not enabled, certain functions will not work properly.
  • Cookies: The browser must be set to allow cookies and/or explicitly allow third party cookies for Online Bill Pay to function.
  • Screen resolution: 800x600 VGA or higher.
  • Display Properties Settings should be 96 dpi (Windows® default).
  • Browser Text Size should be Medium.
What browser(s) can I use to access Online Banking?
Please see our list of supported browsers for an up-to-date list.
How can I download or upgrade to a supported browser?
Use the links below to download the most current version of the browser you’d like to install.
How long will it take to download a new browser?
Download times vary greatly, depending on the speed and type of Internet connection and the amount of traffic on the web page being used to obtain the file.

SECURITY

Is Associated Bank’s Online Banking secure?
Associated Bank uses leading-edge technology to help ensure all of your account information and activity is safe and secure. The security and integrity of customers' accounts and transactions are top priorities for Associated Bank. Learn more about our Online and Mobile Security Guarantee.

To use Online Banking, you need Internet access, an Internet browser that supports Secure Sockets Layer with 128-bit encryption, JavaScript and enabled security features. Additionally, you will need a computing platform with hardware that supports these requirements, and software capable of rendering portable document format reader (.pdf) files. See the Browser/Technical section above. You are responsible for selecting all systems, hardware and your Internet Service Provider (ISP). You are also responsible for any defect, malfunction or interruption in service or security due to hardware failure, your choice of ISP and systems and computer services.
What can I do to help keep my information secure?
Your Online Banking password is one of the most important safety features. Make sure no one can see your password as you sign in. Also, it is important to sign out of Online Banking by clicking the Sign Out link in the upper right corner after you've completed your session or before moving on to other websites.

We also recommend enrolling in eStatements and suppressing your paper statement, which is a great way to lower your exposure to identity theft, reduce clutter and get organized.

SECURITY TIPS: These few tips can help ensure the privacy of your account information:
  • You should treat your password the same way you treat your debit card or ATM card PIN (Personal Identification Number). Memorize it; don't write it down.
  • Never reveal your password to anyone.
  • An Associated Bank representative will never ask you for your password.
  • An Associated Bank representative will never ask you for the answers to your security questions.
  • Notify Associated Bank immediately if you notice any unusual account activity.
  • Keep all documents that include your account information in a safe place (including ATM receipts and monthly account statements).
  • Create strong passwords. Read more.
  • Frequently change your password.
Can anyone else see my account information? Is it viewable by the public?
Your information is not public. Only you should be able to access it using your personal username and password. Unless you share your username and password, no one can access your account information online.
What are my Security Questions?
Security questions, also referred to as Multifactor Authentication, are a security feature that provides you with an extra layer of security to help protect you against identity theft and fraud. Security questions and answers provide information known only to you. Your unique answers to your selected questions will be used to confirm your identity when you sign in to Online Banking or Associated Mobile Banking from an unknown computer/device or based on a combination of security criteria.

You can change your security questions and answers at any time on the “My Profile” tab within Online Banking by selecting Reset Security Questions/Answers.
What is my Security Image?
The security image is another layer of security to help protect you against identity theft and fraud. Your customized image will display each time you sign in to Online Banking to help you verify the authenticity of our website.

You are able to change your security image at any time on the “My Profile” tab within Online Banking by selecting Change Security Image/Phrase.


Browser Technical FAQs are not affiliated with, nor have they been authorized, sponsored or otherwise approved by Microsoft Corporation.
All trademarks, service marks and trade names referenced in this material are the property of their respective owners.The trademark BlackBerry is owned by Research In Motion Limited and is registered in the United States and may be pending or registered in other countries. Associated Bank is not endorsed, sponsored, affiliated with or otherwise authorized by Research In Motion Limited. iPhone and iPad are registered trademarks of Apple, Inc. Android is a trademark of Google, Inc. Popmoney is a registered trademark of Fiserv, Inc. or its affiliates.
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