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Frequently Asked Questions

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Bill Pay

Can I cancel or edit payments?
Yes, as long as the request is received while the payment status is pending. Like delivery time, processing time may vary by biller, but the standard cutoff time is noon Central Time. After that, the payment status changes to Processing. Once the payment status changes from Pending to Processing, the payment can no longer be edited or canceled. If we do not receive your complete and accurate instruction canceling or editing a bill payment prior to such times, we will process the transaction. This applies to a recurring or a one-time transaction.
Can I obtain the canceled checks or proof of payment?
Although you will not automatically receive canceled checks, you will receive an ID number for every payment you schedule. This can be used to track payments in the Payment History section. Proof of payment should also be shown on the next bill you receive from the merchant.
Can I pay bills using my home equity and premier line of credit accounts?
Bill payment from home equity, premier lines and certain Associated Bank loan accounts is not allowed at this time. However, you can transfer funds to your checking account from your home equity or premier line account to cover your bill payment.
Can I set up recurring payments?
Yes. For recurring expenses like a mortgage loan, you can schedule your payments to be processed automatically by indicating the frequency of the payment.
Can I use Online Bill Pay if I live outside the U.S?
No, Online Bill Pay users must have a United States mailing address. And payments can be made only to billers with a United States address.

Please note: You may not pay alimony, child-support, taxes or other governmental fees, or court- directed payments with the Online Banking service. Please refer to the Online and Mobile Banking Terms and Conditions for details.

If you need assistance enrolling in Online Banking, call our Customer Care Center directly:
Toll-free: 800-682-4989
International Phone: 262-879-0133
Hours: 24 hours a day, seven days a week
Does Associated Bank guarantee online payments scheduled through Online Banking?
Yes, subject to the Online and Mobile Banking Terms and Conditions. If a bill payment issue arises, please notify our Customer Care Center via email or through the secure Online Banking Message Center. You may also contact Customer Care at 800-682-4989 (available 24 hours a day, seven days a week).
How do I enroll for Online Bill Pay?
  • If you currently use Online Banking, simply click the "Bill Pay" tab, follow the steps to enroll, and schedule your first payment.
  • If you have not used our system, you can enroll online.
 
How do I know if a payment was received?
You can verify that a payment was processed by checking the status on your Payment History. A "Paid" status indicates a payment has been sent. You can view up to 24 months of history in Online Bill Pay. In addition, payments should be reflected on the next billing statement you receive from that merchant.
How does Online Bill Pay work for joint account holders?
Each checking account owner may sign up for and use bill payment using the same checking account(s) that payments are made from.
How far in advance should I schedule payments?
In general, you should schedule payments at least four (4) business days in advance of the expected pay date to allow for the maximum delivery time. Each biller is assigned a delivery time based on the method they use to receive payments, which may vary from one (1) to four (4) business days. As soon as you select a biller to enter a payment amount, the system verifies the biller's delivery time, and then displays a Payment Assistant in the right column. The Payment Assistant translates all the biller's information into an easy-to-use calendar, with the first available pay date highlighted. Holidays and weekends cannot be selected as a pay date.

See the Expedited Payments section below for information regarding optional services for same-day payments and overnight check payments.

 

Please note that same-day electronic payments cannot be canceled after you submit the request. Overnight check payments may be canceled prior to 3 p.m. Central Time.

How much account history is available?
You can view up to 27 months of account history in Online Banking, while Online Bill Pay contains up to 24 months of payment history.
How much does Online Bill Pay cost?
Our standard bill payment service, found within online and mobile banking, is free, up to your available balance. Some add-on services within the standard bill payment service have service charges. Please refer to the Online and Mobile Banking Terms and Conditions and the Consumer Deposit Account Fee Schedule for details. For add-on services, applicable fees will be displayed on-screen while you’re setting up the transaction.
If I cancel a payment, how will I know that the payment wasn't processed?
The payment will no longer appear on your Pending Payments screen and its status in Payment History will be Canceled.
What are expedited payments?
Use these convenient optional features within Online Bill Pay when you need to make a last minute payment. Fees apply, but may help you avoid a potentially much higher late fee from your biller. See the Online and Mobile Banking Terms and Conditions for details.
What can I do through Online Bill Pay and the related add-on services?
In addition to the services provided through Online Banking, you can:
  • Schedule automatic payments for recurring bills of the same amount
  • Make payments to several billers at once
  • Make payments for different amounts at different times – like your phone or utility bill
  • Receive your billing statement and pay your bill within the Online Bill Pay system (select merchants only)
  • Receive an alert such as a reminder that a scheduled monthly payment is due
  • Use Popmoney® to send or receive money via email or text message
  • Transfer money between your Associated account and accounts you own at other financial institutions
 
What happens if I set up a payment but do not have funds in my account?
Please refer to the Online and Mobile Banking Terms and Conditions for more information.
What if my payment is not received by the pay date?
If the payment was scheduled online, allowing the appropriate delivery time for that biller, the payment is guaranteed subject to the Online and Mobile Banking Terms and Conditions. If a bill payment issue arises, please notify our Customer Care Center via email or through the secure Online Banking Message Center. You may also contact our Customer Care Center at 800-682-4989 (available 24 hours a day, seven days a week).
What is a same-day bill payment?
Send electronic bill payments the same day to national and regional billers. On the Payment Center, look for the Pay today link next to participating billers.
What is an overnight check payment?
Send paper bill payments via overnight courier – includes tracking information and confirmation of delivery. Your request must be submitted by 3 p.m. Central Time. On the Payment Center, select tomorrow’s date if available.
What is the difference between pay date and due date?
  • Pay date refers to the date scheduled by you (the subscriber) that the biller will receive payment. This will also be the date the funds are withdrawn from your designated account. Note, for some check based payments, the Payment Account may not be debited until the check is processed by Associated.
  • Due date is the date the payment is due to the biller for eBill subscribers that would otherwise appear on the paper billing statement sent to non-subscribers.
 
What type of account do I need for Online Bill Pay?
To use Associated Bank's Online Bill Pay, you need a personal checking or money market account with Associated Bank. Bill payment is not available from a savings account.
 
Money market or savings accounts should not be used for the optional services within Online Bill Pay, including Popmoney® person-to-person transfers, external account-to-account transfers, overnight check payments or same-day bill payments. These types of transactions may include fees, which in most cases appear on your statement as a separate transaction.

Please keep in mind that:
Federal Reserve Regulation D limits the total number of transfers made by check and telephone, online banking and overdraft protection, as well as preauthorized transfers (including check card purchases, automatic transfers and wire transfers) to six (6) per calendar month for savings and money market accounts not on combined statement, or statement period for savings and money market accounts on a combined statement. The bank will impose an excess activity fee of $12 for each transaction exceeding these limitations. There also is a $1 fee for each in-person withdrawal exceeding six (6) per month.
When adding a biller using Add a Bill, what does Account Number mean?
Account Number refers to your account number with the biller, typically shown on your billing statement. It does not refer to your Associated checking account number.

 
 
When is the money withdrawn from my account?
The money is withdrawn from your account on the pay date you selected when you scheduled the payment. Note, for some check based payments, the Payment Account may not be debited until the check is processed by Associated.
Who can I pay?
Payments can be made only to payees (billers) with a United States address. Certain payments are prohibited, such as tax payments, court ordered payments or gambling transactions. Please refer to the Online and Mobile Banking Terms and Conditions for complete information regarding biller limitation and prohibited use.


Browser and Technical

How can I download or upgrade to a supported browser?
Use the links below to download the most current version of the browser you’d like to install.
 
How long will it take to download a new browser?
Download times vary greatly, depending on the speed and type of Internet connection and the amount of traffic on the web page being used to obtain the file.
What browser(s) can I use to access Online Banking?
Please see our list of supported browsers for an up-to-date list.
What software and equipment do I need to access Online Banking?
To use Online Banking, you will need Internet access, a currently supported and updated Internet browser that supports Secure Socket Layer with at least 128 bit encryption, JavaScript and enabled security features. Additionally, you will need a computing platform with hardware that supports these requirements, and software capable of rendering portable document format reader (.pdf) files. To retain a copy of the disclosures, agreements and required notices, you will need a media storage device (e.g., hard drive), an email address (if you sign up through our Customer Care Center) or print copies of the documents using your printer.
  • JavaScript® is required for the application to function optimally. If not enabled, certain functions will not work properly.
  • Cookies: The browser must be set to allow cookies and/or explicitly allow third party cookies for Online Bill Pay to function.
  • Screen resolution: 800x600 VGA or higher.
  • Display Properties Settings should be 96 dpi (Windows® default).
  • Browser Text Size should be Medium.
 


Cash Back Perks

Am I eligible for Cash Back Perks?
All Online Banking users with an Associated Bank Debit Mastercard are eligible and automatically enrolled. Purchases made with savings, money market, health savings, business and credit card accounts are not eligible.
Can I also use a retailer’s coupon for an offer?
Yes, as long as the amount paid with the card meets the requirements of the offer after the coupon or discount is applied. For example, if the Cash Back Perks offer requires a purchase of $20, the amount of the purchase after the discount must be at least $20.
Can I opt out of receiving offers?
Yes. If you want to stop seeing Cash Back Perks offers, opt out by clicking the opt out link at the bottom of the Cash Back Perks summary page. You can opt back in at any time by clicking "Re-enroll" or by calling Customer Care at 800-236-8866.
Can I use Cash Back Perks on my mobile device?
Cash Back Perks is currently designed to be used within Online Banking. Customers can sign into Online Banking from a tablet or mobile device (not using an app); however, the Rewards Summary page may not work as it does on a full PC screen. This is likely due to the resolution of the tablet or mobile device being used. For the optimal customer experience, we recommend using a full PC screen when using Cash Back Perks.
Can retailers see my account or personal information?
No. Your private information is secure and never leaves Associated Bank.
Do I have to enroll to receive Cash Back Perks?
No. If you have an active Associated Bank checking account or Associated Bank Debit Mastercard, you are automatically enrolled.
Do I need a coupon or code to redeem an offer?
Not usually, but each offer has different minimum purchase requirements and specifications regarding when and where to shop. Offers that require purchases to be made online are clearly specified and may include a redemption code. You should read the offer details to determine how to redeem each offer.
How does Cash Back Perks work?
Personalized offers will appear on your account(s) in Online Banking. Simply activate an offer, buy with your Associated Bank Debit Mastercard, and collect your cash. We’ll deposit your monthly total in your account at the end of the next month.
How long does an offer last?
They are available for a period of time set by the merchant. Read the details of each offer to see the requirements.
I closed my account. Will I still receive Cash Back Perks?
We will attempt to deposit the funds into one of your other Associated Bank accounts. If you do not have another deposit account, the cash back will be forfeited. Reference the Online and Mobile Banking Terms and Conditions for more information.
If I’m not enrolled in Online Banking, can I still receive offers?
No. At this time, Cash Back Perks is only available through Online Banking.
If an offer expired yesterday, can I still get it?
No. Once an offer expires, there is no way to retrieve it. View all available offers (received, activated and redeemed), as well as offer expiration dates, by clicking “View All Offers” on the Account Activity screen.
Is Cash Back Perks free?
Yes. It’s just one of the many benefits of Online Banking for customers with an Associated Bank Debit Mastercard.
Is sales tax included for offers that have minimum purchase requirements?
Yes. The minimum amount includes sales tax for that purchase. For example, if an offer requires you to spend $40 to qualify and you spend $38 + $2.28 sales tax ($40.28 total), the purchase meets the offer requirements.
Is there a limit to the cash back that I can receive?
No, there is no limit.
What if I activate an offer but never redeem it?
The offer will expire after a period of time. If you don’t use your Associated Bank Debit Mastercard at the merchant of the activation offer, it will not be redeemed and you will not receive the cash-back reward.
What if I did not receive the correct amount of reward back?
If a purchase qualified for cash back and you did not receive, or you received an incorrect amount, please contact our Customer Care team at 800-236-8866.
What if a redeemed offer isn't showing up in my history?
If you did not receive your reward, please contact our Customer Care team at 800-236-8866.
Who can I contact with questions regarding Cash Back Perks?
For more information on Cash Back Perks, visit AssociatedBank.com/CashBackPerks. You can also call our Customer Care team (available 24/7/365) at 800-236-8866.
Why does the Rewards Earned amount continue to grow on my Activity Page?
The Rewards Earned amount is the amount of rewards you have earned over the lifetime of the Cash Back Perks program. Your account is credited on a month-to-month basis.
Why don’t I see any offers?
Offers are based on how you currently shop, so that the offers you see are relevant to you. If you seldom use your debit card, you may not receive offers until you begin using your card more. Or, you may have accidentally opted out of the program. You can opt back in any time by clicking "Re-enroll" on the Account Activity screen in Online Banking, or by calling Customer Care at 800-236-8866.
Will I get my cash-back reward instantly?
No. When you redeem rewards, you will see your total rewards amount deposited into your checking account at the end of the next month. Example: If you redeem an offer on May 23, you should see your reward deposited in your account by the end of June.
Will I receive offers from all the places I shop?
Probably not, but you may receive offers for many of the places you shop. The program is based on how you use your Associated Bank Debit Mastercard, so the more you use your card, the more likely you are to receive offers.


Customer Care

Can I get my tax statements through online banking?
No, tax statements are not available online. You will receive a copy in the mail and can contact our 24/7/365 Customer Care team at 800-682-4989 if you need a duplicate copy.
During what hours can I bank online?
You are able to bank online at all times. We do have scheduled maintenance that may affect certain features or functions within Online Banking. During those times we will notify you with a message on our Password Page at sign in.
What hours are Customer Care representatives available?
We are available to assist you 24 hours a day, seven days a week, at 800-682-4989 or by secure email.
What is Associated Bank’s routing number?
The routing number for Associated Bank is 075900575.
What should I do if I forget my username, password, answer to my security question and/or have been locked out of Online Banking or Associated Bank Mobile?
If you forget your password after you are enrolled, you may reset your password online. Type your username into the Sign In box and continue to the password page where you can click the Forgot your password link. You may also contact Customer Care to request a password reset.

If you forget your username, password, answer to your security question(s) or have been locked out of Online Banking or Associated Bank Mobile, please call Customer Care at 800-682-4989 for assistance.

Please note: Once your password has been reset by Customer Care, you will be asked to change it the next time you sign in to your account.
What should I do if I have trouble accessing Online Banking?
There are several possibilities. If you're having problems accessing all websites, please contact your Internet Service Provider (ISP). If you can access other websites but not Associated Bank's, or you are getting a specific error message inside the Online Banking system, please contact Customer Care at 800-682-4989 or by secure email.


External Account-to-Account Transfers

Can I use external transfers to move money to an Associated account owned by another person?
No, you may only transfer money between accounts that you own. To transfer money to someone else, please use the Popmoney® service.
Can I use the external account-to-account transfer service for internal transfers?
No, please use the “Transfers” tab within Online Banking to transfer money between your Associated accounts. There is no charge for internal transfers using the “Transfers” tab.
How much do external transfers cost?
There is a small fee for each transfer sent from your Associated account (outbound transfer). There is no fee to transfer money into your Associated account (inbound transfer). See the Online and Mobile Banking Terms and Conditions for details.
What are external account-to-account transfers?
Within Bill Pay, you can transfer money between your Associated account and accounts you own at other financial institutions. Click the “Bill Pay” tab and then External Transfers to set up one-time or recurring transfers.
What types of accounts can I use for external transfers?
You can transfer money from and to your Associated personal checking account. Please check with your other financial institution for limitations regarding the accounts that can be sent to and from at that institution.
 


Mobile Banking

Can I receive text alerts about my accounts on my phone?
Yes, sign in to Associated Bank Mobile, open the 'More' tab and click the Alerts icon; then enable Push Notifications and select alerts to add. Note: Email and text alerts are managed in Online Banking only.
Can I use more than one device to access mobile banking?
Yes, simply follow the same steps under the How do I activate mobile banking? section to activate and manage each of your devices. Message and data rates may apply. Check your carrier plan for details.
Do I need to include a deposit slip with my scanned check deposit?
No, you do not need to include a deposit slip for deposits made using SnapDeposit™.
Does mobile banking require a special phone?
Associated Bank Mobile will work with virtually all of today’s phones and most major mobile service providers. Message and data rates may apply. Check your carrier plan for details. Please see our list of compatible devices for more information. Generally speaking, you should be able to use the service if:
  • Your phone allows text messaging to and from short codes.
  • You can browse the Internet on your phone.
 
How do I activate mobile banking?
Download the new Associated Bank Mobile app from the app store on your device. If you aren't not currently enrolled in either online or mobile banking, then you will need to enroll. If you already have an online or mobile banking account, then you can use your log in credentials to sign in.
How do I check the status of a deposit?
On the “Deposits” tab, click the Deposit History link to check status of your deposits.
How do I download the Android™, Android™ Tablet, iPhone® or iPad® application?

The Associated Bank Mobile app is available for download on iTunes or the Google App Store, or by clicking the badges found on the mobile banking pages of Associatedbank.com.

How do I know if a text message I receive is from Associated Bank?
All Associated Bank text alerts and Text Banking messages are sent from our short code of 222246 (ABC2GO). Do not respond to any text messages that are not from this code. We also recommend you add this number to your device contacts. If you have any questions about text messages that you receive or want to verify the validity of a message, please contact Customer Care at 800- 682-4989.
How do I stop using mobile banking?

To stop using mobile banking, delete the Associated Bank Mobile app. To cancel Text Banking, sign in to Online Banking and click the "Mobile" tab. Choose "Stop using this device for Mobile Banking" next to the phone number you want to deactivate. This will cancel your Text Banking. Or, send "STOP" via text message to 222246 (ABC2GO) to cancel. Reply "Help" to 222246 for help. Message and data rates may apply. Check your carrier plan for details. For additional assistance, please contact Customer Care at 800-682-4989

How do I use Instant Balance?
Sign in to mobile banking, enable Instant Balance from the More tab, and select the accounts you'd like to view.
How do I use SnapPayments to add a biller?
To use, sign in to mobile banking, click the Payments tab, and click SnapPayment icon to begin.
How do I view branch details in the iPhone and iPad apps?
Click the More Tab, then Locations then Search by Current Location, ZIP Code, or Address
How long should I retain the original check?
Please store the original check in a safe place for seven days. After seven days, and after you have confirmed the deposited funds have been applied to your account correctly, you can securely destroy (e.g., shred) and dispose of the check.
How much deposit history is available to view?
You can view 30 days of deposit history within the Associated Bank Mobile app. To view additional transactions, sign in to Online Banking and click the “Accounts” tab.
Is mobile banking secure?
Associated Bank Mobile uses leading-edge technology to help ensure all of your account information and activity is safe and secure. The security and integrity of customers' accounts and transactions are top priorities for Associated Bank. Please refer to our Online and Mobile Security Guarantee to learn more.
Is there a fee to use SnapDeposit™?
No, you will not be charged a fee for deposits made using SnapDeposit™.
Should I endorse checks before I submit using SnapDeposit™?
Yes, you should sign the back of the check before depositing, just as you would when making a deposit at a branch or the ATM. Please also indicate “For Deposit Only” under your signature.
What are the cut-off times to make a deposit using SnapDeposit™?
Deposits are reviewed on business days between 6 a.m. and 6 p.m. Central Time. Funds may not be available for immediate withdrawal. Please see the Online and Mobile Banking Terms and Conditions for more information.
What are the deposit limits?
For security reasons there are limits on deposits using SnapDeposit™. These limits vary and are based on a variety of factors including (but not limited to) the amount of an individual item and the total amount of deposits made using SnapDeposit™ during a certain period of time. The app will alert you if you attempt to make a deposit which exceeds your daily or weekly limit.
What can I do if I keep getting an error about image quality, image too light, etc.?
Please follow the instructions on-screen within Associated Bank Mobile to help correct your specific problem. Typical issues can be avoided if you remember to endorse the back of the check, include all four corners of the check when you take the picture, lay the check flat in a well-lit area and hold the device flat directly above the check, and wait for the camera to focus.
The system will also not accept the check if it detects it is a duplicate, if you take two pictures of one side of the check (versus front and back) or enter an amount that does not match the amount detected.
Please see our list of compatible devices for minimum requirements needed to use the SnapDeposit™ service, or call Customer Care at 800-682-4989 for assistance.
What does mobile banking cost?
Associated Bank Mobile is available for personal accounts. Associated Bank does not charge a fee to use our mobile banking and text banking services. Message and data rates may apply. Check your carrier plan for details.
Some add-on services within the standard bill payment service, such as Popmoney® payments, have service charges. Please refer to the Online and Mobile Banking Terms and Conditions and the Consumer Deposit Account Fee Schedule for details. For add-on services, applicable fees will be displayed on-screen while you're setting up the transaction.
What if I don’t receive email alerts?
When you add a new email address to your profile, we’ll send you a test message to verify the address before we begin sending your alerts. Simply go to the “Alerts” tab in Online Banking and select My Contacts. You should see an option to send a new activation link.
What if I don’t receive text messages when I try to enroll in mobile banking?
Text messages for Associated Bank Mobile are sent via a short code. For example, when you text the command “BAL” to 222246 (ABC2GO), you are texting to a short code versus a full telephone number. Please contact your mobile service provider to ensure they allow short codes. Message and data rates may apply. Check your carrier plan for details.
What if I forget the Text Banking commands?
Text “HELP” to 222246 (ABC2GO) to receive a short list of the most common commands. Message and data rates may apply. Check your carrier plan for details. Or view the full list of Text Banking commands and additional instructions on our website.
What if my mobile device is lost or stolen?
Please see the "How do I deactivate mobile banking?" section.
What is Associated Bank Mobile?
With Associated Bank Mobile, you can use your mobile device to securely view personal account balances, transfer funds, pay bills, find an ATM or branch, send and receive Popmoney® person-to-person payments, and use SnapDeposit™ to deposit checks. NOTE: Some of the functions may not be available for all mobile devices and/or mobile device carrier plans.
What is Instant Balance?
Instant Balance is a mobile banking feature that allows you to view your account balance without signing in.
What is SnapDeposit™?
SnapDeposit™ allows you to take a picture of the front and back of checks drawn on a United States financial institution to deposit into your eligible personal checking, savings or money market accounts via Associated Bank Mobile.
What is SnapPayments?
SnapPayments is a mobile banking feature that allows you to take a picture of a paper bill to automatically upload your biller's contact information.
What is Text Banking?
Text Banking makes it easy for you to check account information via text message, receive text alerts and find the nearest ATM or branch in seconds. To use Text Banking once you’ve activated Mobile Banking, simply send a text message with one of the Text Banking commands to 222246, the short code for Associated Bank Mobile. Tip: 222246 is ABC2GO using the numeric (not QWERTY) keypad on your mobile device. Reply "HELP" to 222246 for help. Reply "STOP" to 222246 to cancel. Message and data rates may apply. Check your carrier plan for details.

We recommend using a short account nickname for Text Banking since you will have to type this into your device each time you send us a text message to request transaction history. To change your account nicknames, sign in to Online Banking, click the Mobile Banking tab and select "My Accounts"
What special features does Associated Bank Mobile include?
Along with a simple, clear view of your finances, our mobile app lets you:
  • Sign in with your fingerprint.
  • Add new billers with your mobile device's camera.
  • Use Instant Balance to view your account balance without signing in.
  • Manage push notices (alerts) from within the app. (Text and email alerts can be set up in online banking.)
  • Find an Associated Bank branch nearest to you.
  • Send money via Popmoney.
What types of alerts are available?
You may sign up for balance alerts, transaction notifications, fraud alerts and more. Please view our full list of alerts for more information.
When will my deposit be credited to my account?
Timing for funds availability varies, depending on the account type, check amount, time of deposit and other factors. Please see the Online and Mobile Banking Terms and Conditions for additional information.
Who do I contact for mobile banking customer support?
For assistance, please contact Customer Care at 800-682-4989 (available 24 hours a day, seven days a week).


Online Banking

After a funds transfer has been scheduled, can I cancel or edit it?
You may cancel or edit a funds transfer prior to 8 p.m. Central Time, on the day prior to the processing date. If we do not receive your instruction to cancel or edit a funds transfer prior to such time, we will process the transaction. This applies to a recurring or a one-time transaction.
Can I access my credit card accounts online?
Yes, credit card account information is displayed within Online Banking. To view more details for a credit card account, a new window will open to take you to the credit card site.
Can I download my account information into my local money management software?
Yes, to download account information, sign in to Online Banking and select an account. From there, under the 'More Actions' tab, click Export transactions. The following formats are available:
  • OFX - Open Financial Exchange (used by various money management software applications)
  • QFX - Quicken®
  • CSV - Comma Separated Value
  • XLS - Excel®
 
Can I obtain copies of the checks I've written?
Yes, you can view and print copies of your checks that have been processed as well as any of your deposit tickets or withdrawal tickets. Simply click on the check icon next to the transaction to view the check image.
Can I use Online Banking for my business accounts?
No, Online Banking is designed for personal accounts. Online business and commercial account access is available through Associated Connect®.
Can I use Online Banking if I live outside the U.S.?
Online Banking is not intended for residents of countries other than the United States.
How do I enroll in Online Banking?
To enroll in Online Banking, you'll need the following information:
  • Social Security number
  • Account number
  • Birth date
  • Valid email address
  • Valid phone number
 
How do I set up a Travel Notification?
To set up a travel notification, simply sign in to Online Banking and click the Message Center. Once in the Message Center, click Compose Message, and select an account and the Travel Notice option from the drop down menu.
How do I sign in to Online Banking?
To sign in to Online Banking, go the AssociatedBank.com, and enter your username and password into the Sign In box. If you forget your password, click the Forgot your password link so you can reset your password online. You may also contact Customer Care at 800-682-4989 for assistance.
How do I view my eStatements?
To view eStatements, sign in to Online Banking, select an account and click Online statements.
How much does Online Banking cost?
Online Banking is free for personal accounts.
Is my username the same thing as my User ID?
Yes, your username is the same User ID that you selected during your original Online Banking enrollment process.
What accounts do I need for Online Banking?
To use Online Banking, you will need a personal account with Associated Bank. If you do not currently bank with us, open an account today.
What are the minimum and maximum amounts that I can transfer?
The minimum amount that you can transfer is now $0.01. If the requested transfer exceeds the maximum allowed dollar limit for transfers of this type, please retry the transfer with a smaller transfer amount. If you continue to experience difficulties, please contact Customer Care at 800-682-4989.
What happens when I make a transfer from my home equity and premier line of credit accounts?
A transfer from home equity, premier lines and certain loan accounts to checking, money market accounts or savings accounts will be treated as a cash advance. Please see terms and conditions for details concerning cash advances.
What is Multifactor Authentication?
Multifactor Authentication is a feature within Online Banking that allows us to verify your identity, in a more secure way.
What is Trends?
Trends is a personal financial management tool within Online Banking, that allows you to track your spending and establish savings goals.
What is the cut-off time to transfer funds?
Funds transfers can be processed on the same business day if we receive your instructions before our Transfer Processing Cut-Off Times stated on the “Transfers” tab within Online Banking and Associated Mobile Banking. If we receive your instruction after the cut-off time, we will process the transaction on the next business day.
What is the difference between my Account Balance and my Available Balance?
  • "Available Balance" means the Account Balance minus any pending holds for deposited or cashed checks (see the Deposit Account Agreement for a description of deposit holds), memo posts (e.g., debit card authorization for a purchase) and/or any holds for legal process or other freezes on your Account authorized by Deposit Account Agreement (individually and collectively, "Pending Activity").
  • "Account Balance" means any and all funds in the Account without regard to any Pending Activity. See the Deposit Account Agreement for details.
 
What special features does Associated Bank Online Banking include?
Our online banking experience meets the needs of today’s customers, and includes these up-to-date functions:
  • Responsive design for optimized viewing on any device (PC, laptop, tablet or mobile).
  • Multi-factor authentication for greater security—a feature that confirms your identity via phone call or text message (based on your preference).
  • Touch screen controls.
  • Trends, a personal financial management tool that helps you track spending and goals.
Will my check numbers appear when I view my checking account activity?
Yes, the Transaction Details section of the Accounts page displays your check numbers. You can also view a copy of the check by clicking the check icon next to the transaction.


Popmoney®

Can I use Popmoney® within Associated Bank Mobile?
Yes, the Popmoney® service is available to customers using the Associated Bank Mobile service. It is also available via the Mobile Web service on compatible mobile devices with touch browsers.
 
Do Popmoney® payments expire?
Yes, the recipient has 10 days from the date they receive the payment notification to accept the funds. When a Popmoney® payment expires, the funds and applicable fees are returned to the sender.
How do I accept money using Popmoney®?
You will receive an email or text message notification when someone sends you a payment. Sign in to Online Banking, click the “Pay Bills” tab and then click "Pay People". Your Incoming Payments will be listed under the Overview section in the To Do List. If you do not see the item in the list, you may need to add your email address or mobile number to your profile.
How do I add an email address or mobile number to my profile?
Sign in to Online Banking, click the “Bill Pay” tab and then click Popmoney. Under the Preferences section, click Add an email or Add a phone number and follow the steps on the screen. You will be sent a verification code to validate this new contact information. Once you verify the information, you should be able to see your pending payments immediately under the Overview section in the To Do List. You may also opt to set up Automatic Deposit Settings so that funds you receive are automatically deposited into your Eligible Transaction Account.
How do I send money using Popmoney®?
Sign in to Online Banking, click the “Pay People” tab and then click Popmoney®. Click Send Money to send money to someone using their email address or mobile number.
How do I set up automatic deposits in Popmoney®?
Sign in to Online Banking, click the "Bill Pay" tab and then click Popmoney®. Under the Preferences section, click Edit next to Automatic Deposit Settings. Select Yes to enable automatic deposits, choose an account from the dropdown menu and click Save. Future payments will be directly deposited into your specified account.
How much does Popmoney® cost?
Associated Bank does not charge a fee to the sender or the recipient for a Popmoney® transaction.
How much money can I send?
You can view your personal transaction limits within the Popmoney service in Online Banking. While setting up a Popmoney® payment, select the From and To details under Payment Information. Then click the icon that appears next to the Amount field to view your limits. If you exceed the Next Day Service limits, your payment will be sent using the Standard Delivery or 3-Day Service.
 
What happens if the recipient’s bank doesn’t offer Popmoney®?
When you send money to someone whose financial institution doesn’t offer Popmoney®, the user will be directed to accept their funds on the popmoney.com website. They may also opt to download and install the Popmoney® app on their device. Note that Apple® may prompt the user to add or update expired credit card information in their Apple ID profile, even though there is no cost to purchase / download the Popmoney® app. For more information, please visit Apple’s support website:
What is Popmoney®?
Popmoney® allows you to send money to or request money from friends, family or almost anyone in the United States with an email address or mobile number. See the Online and Mobile Banking Terms and Conditions for details.
What is an Eligible Transaction Account?
An Eligible Transaction Account is a personal checking account from which your Popmoney® payments will be debited, your Popmoney® service fees will be automatically debited, or to which payments and credits to you will be credited.
When will the recipient receive the funds?
  • For Next Day Service payments, the recipient will receive the funds one business day after accepting the payment.
  • For Standard Delivery or 3-Day Service payments, the recipient will receive the funds three business days after accepting the payment. Click Activity to view the current status of all your payments.
 
Where can I find additional instructions for Popmoney®?
Sign in to Online Banking, click the “Bill Pay” tab and then click Popmoney®. The right side of the page displays links to detailed instructions and frequently asked questions.


Security

Can anyone else see my account information? Is it viewable by the public
Your information is not public. Only you should be able to access it using your personal username and password. Unless you share your username and password, no one can access your account information online.
Is Associated Bank’s Online Banking secure?
Associated Bank uses leading-edge technology to help ensure all of your account information and activity is safe and secure. The security and integrity of customers' accounts and transactions are top priorities for Associated Bank. Learn more about our Online and Mobile Security Guarantee.

To use Online Banking, you need Internet access, an Internet browser that supports Secure Sockets Layer with 128-bit encryption, JavaScript and enabled security features. Additionally, you will need a computing platform with hardware that supports these requirements, and software capable of rendering portable document format reader (.pdf) files. See the Browser/Technical section above. You are responsible for selecting all systems, hardware and your Internet Service Provider (ISP). You are also responsible for any defect, malfunction or interruption in service or security due to hardware failure, your choice of ISP and systems and computer services.
What are my Security Questions?
Security questions, also referred to as Multifactor Authentication, are a security feature that provides you with an extra layer of security to help protect you against identity theft and fraud. Security questions and answers provide information known only to you. Your unique answers to your selected questions will be used to confirm your identity when you sign in to Online Banking or Associated Bank Mobile from an unknown computer/device or based on a combination of security criteria.

You can change your security questions and answers at any time on the “My Profile” tab within Online Banking by selecting Reset Security Questions/Answers.
What can I do to help keep my information secure?
Your Online Banking password is one of the most important safety features. Make sure no one can see your password as you sign in. Also, it is important to sign out of Online Banking by clicking the Sign Out link in the upper right corner after you've completed your session or before moving on to other websites.

We also recommend enrolling in eStatements and suppressing your paper statement, which is a great way to lower your exposure to identity theft, reduce clutter and get organized.

SECURITY TIPS: These few tips can help ensure the privacy of your account information:
  • You should treat your password the same way you treat your debit card or ATM card PIN (Personal Identification Number). Memorize it; don't write it down.
  • Never reveal your password to anyone.
  • An Associated Bank representative will never ask you for your password.
  • An Associated Bank representative will never ask you for the answers to your security questions.
  • Notify Associated Bank immediately if you notice any unusual account activity.
  • Keep all documents that include your account information in a safe place (including ATM receipts and monthly account statements).
  • Create strong passwords. Read more.
  • Frequently change your password.
 


eStatements

Do I have to sign up for eStatements?

No, you automatically receive this free service as an Online Banking customer. To see what eStatements you have available, sign in to Online Banking, select an account, and click Online Statements.

You can elect to stop receiving a paper statement. Choose Suppress Paper Statements on the “Self Service” page. Learn about the benefits of stopping your paper statement.

 
How do I stop paper statement delivery?
  • Sign in to Online Banking, select and account, and click Online Statements.
  • A valid email address is required so we can notify you when new statements are available online.
  • Read and accept the disclosure and terms and conditions.
How do I view my eStatements?
To view your deposit account eStatements:
  • Sign in to Online Banking, select an account, and click Online Statements.
Is there a cost to view my eStatements?
No, eStatements are available free to all Online Banking customers.
What are eStatements?
eStatements allow you to enjoy the convenience of viewing your Associated Bank deposit account statement online. You can, at your convenience, view, print and even save your statement on your own computer. You also have the option to stop receiving the paper version of your statement, which is a great way to lower your exposure to identity theft, reduce clutter and get organized.
Why should I have my statements delivered online only?
  • It’s environmentally friendly. Plus, you don’t have to worry about storing or shredding statements.
  • It’s faster. eStatements arrive before a paper statement. An email alerts you when your statement is ready.
  • It’s safer. Eliminating a mailed paper statement lowers your exposure to identity theft.
  • It’s accessible. eStatements are available for you to view, save and print at any time.
 

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Browser Technical FAQs are not affiliated with, nor have they been authorized, sponsored or otherwise approved by Microsoft Corporation.

Popmoney® is a registered trademark of Fiserv, Inc. or its affiliates. Message and data rates may apply. Check your carrier plan for details.

All trademarks, service marks and trade names referenced in this material are the property of their respective owners.The trademark BlackBerry is owned by Research In Motion Limited and is registered in the United States and may be pending or registered in other countries. Associated Bank is not endorsed, sponsored, affiliated with or otherwise authorized by Research In Motion Limited.

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