Request for Information (Reg X)

This notice tells you about your rights and our responsibilities under Regulation X.

What To Do If You Need Information Regarding Your Mortgage Loan

If you’d like to request information on your mortgage loan, write to us at:

Associated Bank
WE CARE Department, MS 7722
1305 Main Street
Stevens Point WI 54481

In your letter, please provide the following information:

  • Account information: Your name and account number.
  • Description of request: A statement of the information you are requesting with respect to your mortgage loan.

What Will Happen After We Receive Your Letter

When we receive your letter, we must:

    1. Provide you with a written response acknowledging receipt within 5 days (excluding legal public holidays, Saturdays and Sundays).
    2. Correct the error and provide you written notification of the correction, or conduct an investigation and provide the consumer written notification that no error occurred within 30 to 45 days (excluding legal public holidays, Saturdays and Sundays).
    3. Provide the information or conduct a reasonable search for the requested information and provide you with a written notification explaining why the information is not available within 30 to 45 days (excluding legal public holidays, Saturdays and Sundays).

After we finish our investigation, one of two things will happen:

  • We will provide the information in writing within the time frame discussed previously. We will include our contact information, including a telephone number for further assistance.
  • If it’s determined that the requested information is not available after conducting a reasonable search, we will send you a written notification stating that we have determined the requested information is not available. We will provide the basis for our determination and contact information, including a telephone number for further assistance.

If you are dissatisfied with the information received or are in need of additional information regarding your loan, contact us in writing at:

Associated Bank
WE CARE Department, MS 7722
1305 Main Street
Stevens Point WI 54481

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