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Associated Bank appreciates your comments and encourages you
to contact us by secure message* or phone, 24 hours a day,
seven days a week.

Send us a secure message.*

Contact us by phone:

  • General inquiries: 800-236-8866
  • Premier Banking customers: 888-572-2654
  • Private Banking customers: 800-991-7706
  • Commercial Banking clients: 800-728-3501
  • International phone number: 262-879-0133

Report a lost or stolen credit card.

To escalate a complaint to our WE CARE Team in Customer Care, please call us at 800-685-6895.

You may email us at You can expect an acknowledgement of your email complaint within 24 hours.

You may also write to us at Associated Bank, WE CARE Department, 1305 Main St. MS 7722, Stevens Point, WI 54481. You can expect an acknowledgement within 1-3 business days.

Mortgage Error Resolution and Information Requests

Mail requests for error resolution or requests for information to:

Associated WE CARE Department
1305 Main Street, MS 7722
Stevens Point, WI 54481-0327

For additional information about Requests for Information

For additional information about Error Resolution requests

Fair Credit Reporting Dispute Requests

Mail requests to:

Associated Bank
1305 Main Street, MS 7721
Stevens Point, WI 54481-0327

For additional information required to complete your dispute

For a summary of your rights under the Fair Credit Reporting Act

*Sensitive, personal information submitted through our secure message form will be promptly and securely submitted to an Associated Bank Customer Care representative.

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