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Digital Banking Security
Associated Bank’s Digital Security Guarantee: our promise to keep your accounts safe.
When you use Associated Bank Digital,¹ bill pay² and our other online tools, you can bank with confidence. We take thorough precautions to help ensure your digital experience is safe and secure.
If you suspect any fraudulent activity, please contact our Midwest-based Customer Care Center at 800-236-8866 immediately.
How we protect you and your funds
Debit card protection—If you lose your debit card, you can lock and unlock it with Associated Bank Digital’s Debit Card Controls.
System protection—We use advanced firewalls and other technologies to ensure the continued safety and security of our systems.
Strong encryption—All data you send or receive is scrambled between our systems and your computer or mobile device.
Secure authentication—Sign in with your username and password to view your accounts. We may also call or text you with a code for further authentication.
Timeout period—Your digital banking sessions time out after a period of inactivity to help protect you against unauthorized access.
Account lockout—Your account access will be locked if you or someone else attempts to sign in too many times with an incorrect username or password.
Security alerts—By providing real-time security alerts to our customers, they can be alerted to suspicious activity immediately as they are the first line of defense.
More tips for keeping your accounts secure
- Review your account statements regularly. If you notice any unauthorized or late transactions or other unusual account activity, contact us as soon as possible.
- Create a strong password that’s unique to your Associated Bank accounts. Change it frequently.
- Treat your password like your debit card PIN (Personal Identification Number). Memorize it; don't write it down.
- Never share your username, password and other personal information. An Associated Bank representative will never ask you for your password or one-time passcode. Notify us immediately if your information is used by an unauthorized person.
- Keep your computer up to date. Install the latest security patches and use a supported web browser for your digital banking.
- Install and use security and antivirus software, turn on security features and promptly report any serious security problems.
- Don’t leave your computer or mobile device unattended while you are signed in to Associated Bank Digital.
- Visit Associated Bank’s Security Center for other digital safety tips.
Digital security: Frequently asked questions
Can anyone else see my account information?
No, your information is not public. Only you should be able to access it using your personal username and password. Unless you share it, no one can access your account information.
Is Associated Bank Digital secure?
Yes. Associated Bank uses leading-edge technology to help keep your account information and activity safe. The security and integrity of customers' accounts and transactions are top priorities for Associated Bank. Learn more about our Digital Banking Security Guarantee.
To use Associated Bank Digital, you need internet access, a browser that supports Secure Socket Layer (SSL) with 128-bit encryption, JavaScript and enabled security features. You’ll also need a computing platform with hardware that supports these requirements, and software capable of rendering portable document format reader (.pdf) files to access digital statements.
It’s your responsibility to select all systems, hardware and your internet service provider (ISP). You’re also responsible for any defect, malfunction or interruption in service or security due to hardware failure or your choice of ISP, systems and computer services.
What is multifactor authentication (MFA)?
Multifactor authentication gives you an extra layer of security to help protect you against identity theft and fraud. If you sign in to digital banking from an unknown computer or device, or meet a combination of security criteria, Associated Bank may call or text you with a one-time passcode. Once you enter that code, you’ll be able to proceed with your digital banking. Remember, we’ll never call to ask you for the passcode, so don’t share it with anyone who contacts you.
Call 800-682-4989
for username and password help Monday-Saturday.
Call 800-236-8866
if you suspect fraudulent activity.
Associated Bank does not charge a fee to download our digital applications; however, transactional fees may apply. Carrier message and data rates may apply, check your carrier’s plan for details. Visit AssociatedBank.com/disclosures for Terms and Conditions for your service.
Our standard bill payment service, found within digital banking, is free, up to your available balance. Accelerated delivery services within the bill payment service have additional service charges. Please refer to the Terms and Conditions of the Bill Payment Service, the Consumer Deposit Account Fee Schedule, or the applicable Checking Product Disclosure for details.