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THE OPENING BELL As Heard On WGN 720 AM Chicago

Positive Customer Experience Critical During Mergers and Acquisitions

Chicago’s Byline Bank recently announced it is acquiring community bank First Bank and Trust of Evanston. Chuck Garcia explains the need for purchasing institutions to focus on the customer experience during an acquisition – and notes he sees more M&A activity on the horizon.

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Chuck Garcia

Executive Vice President and Director of Commercial Deposits and Treasury Management at Associated Bank

Charles P. (Chuck) Garcia is Executive Vice President and Director of Commercial Deposits and Treasury Management at Associated Bank. Previously, Garcia held a similar position at BOK Financial as Director of Treasury Services, a role he held for seven years. BOK Financial is a multi-state, $28-billion, full-service financial institution in the southwest United States. Garcia joined BOK Financial from JPMorgan Chase, where he held multiple roles in sales, sales management and products at JPMC and legacy Bank One Corporation. Garcia also held sales roles in the treasury management arena for Wells Fargo Bank in California and Fidelity Bank in Pennsylvania. He has more than 30 years of experience in financial services.


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Associated Bank's WGN Thought Leadership Lineup
  • Chuck Garcia
  • Breck Hanson
  • John Horton
  • Don Lloyd
  • Doug Myers
  • Greg Warsek
  • Rod Murray
  • Bret McKitrick

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