Vishing sounds a lot like another threat called phishing. That’s because it is similar; scammers attempt to get personal information from you in an effort to defraud or steal. The difference is that this problem is sent through voice phone calls rather than email. Scammers throw a wide net (thousands of phone calls) in an attempt at “hooking” a few people. In this case, the trophy is your credit card, PIN, and personal information. Once they get this information, it could be quickly used to access your accounts.

To protect yourself, you are advised to be highly suspicious when receiving messages directing you to call and provide credit card or bank numbers. Associated Bank will never call and ask you for your PIN.

Don't respond if you get a message – by email, text, pop-up or phone – that asks you to call a phone number to update your account or give your personal information to access a refund. If in doubt, cease communication and call the number on the back of your credit or debit card, or on your financial statements.

Tip: If you receive an automated call that identifies itself as “your bank” or “your credit card company”, be very suspicious. To avoid serious privacy and security issues, don’t disclose personal information unless you have initiated the call. If in doubt, you should cease communication and contact us using information found on a previous bank statement or on Associated’s website.

If you receive these scams, report fraud attempts to your communications provider and local law enforcement, as they provide the best capabilities to stop this type of activity.

If you have released any information improperly or believe you may have compromised account information, please immediately report it to Customer Care ( or call 800-682-4989. You may also use the reporting fraud link on this site.

To learn more about the related threat of phishing, visit the Federal Trade Commission's website Onguardonline.

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