Account Takeover

Account takeover is when criminals gain control of bank account(s) by stealing the victim’s online banking credentials. Although there are several methods being employed to steal credentials, the most prevalent involves malware that infects a computer. Malware is commonly distributed via email links, social networking sites and malicious websites.

Once credentials are stolen, accounts are accessed online and unauthorized transactions may result. To reduce your risk, take the following precautions:

  • Install, update, and maintain good quality anti-virus and anti-spyware software.
  • Keep your security questions safe.
  • Maintain strong passwords.
  • Watch your statements closely for any unauthorized activity.

Business customers should use online banking features like positive pay and dual controls.

If you have released any information improperly or believe you may have compromised account information, please immediately report it to Customer Care ( or call 800-682-4989. You may also use the reporting fraud link on this site.

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