Heartbleed Bug Information

Recently, public information was released about the Heartbleed Bug, an encryption flaw that can affect certain Web server systems using SSL (sites that have https in the Web address). We want to assure you that Associated fully evaluated all of its systems, and we are not susceptible to this flaw.

This document is designed to answer a number of questions you may have:




What is the Heartbleed Bug?
The Heartbleed Bug is an encryption flaw that may affect certain Web server systems using SSL (sites that have https in the Web address).

Is Associated Bank susceptible to the Heartbleed Bug flaw?
No, Associated Bank is not susceptible to the Heartbleed Bug flaw.

What actions has Associated Bank taken to verify its security?
Associated has assessed and tested all of its systems to verify it is not susceptible to the Heartbleed Bug flaw.

What actions should customers take to protect themselves?
While Associated systems are not vulnerable, we remind you to always use unique passwords for your banking and other confidential systems. If you currently share passwords for other systems, you should change your Associated online banking system password to be unique.

What protections are in place for online banking?
Associated uses many different systems for online banking protection. Customers should review all the optional settings for their banking product and select the strictest settings that can feasibly be used. Please contact our 24/7/365 Customer Care Center at 800-236-8866 for more details.

Will the Heartbleed Bug affect my computer?
It’s important to understand that the Heartbleed Bug is not a virus that will affect your personal computer. It is a flaw that may affect commonly used server software. We suggest you weigh the risks and change your passwords on other Internet sites as appropriate.

Where can I go to find more information on what sites might be affected by the Heartbleed Bug?
Several Internet sites are tracking which sites may be vulnerable. One such site is http://mashable.com/2014/04/09/heartbleed-bug-websites-affected/.

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