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Online & Mobile Banking Upgrade FAQ

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About the upgrade Bill pay1 Mobile banking2 Online banking1 Other questions

About the upgrade

01. Where can I find my temporary password?
Your temporary password was mailed and/or emailed to you.
02. Why is Associated Bank upgrading online and mobile banking?
Our customers asked and we listened: you want to be able to bank with us anytime, anywhere, on any device—confident that you’re using the latest technology for secure and convenient access to your money. The upgraded platforms we’re unveiling on February 26, 2018 will include some of today’s most-requested enhancements such as fingerprint authentication for mobile sign-in, personal financial management tools, more user-friendly design and improved security features.
03. When will the upgrade occur?
The online and mobile banking upgrade is scheduled to take place between February 24 and 26, 2018.
04. How will the upgrade impact me?
Once the new system is available, you will need to update your password and security questions as well as set up multi-factor authentication for improved security. You will also need to download a new mobile banking app. As we get closer to the launch of the upgrade, we’ll provide you with all of the details to help ensure a smooth transition.
05. Will online and mobile banking still be free to use?
Yes! You can expect all of the same great functionality you enjoy today, plus much more. Note: Some services, such as expedited bill pay, will continue to come with a fee. Review our Terms and Conditions for details.
06. If I have multiple user names for online banking, will I be required to re-enroll in them separately?
Yes, if you have multiple user names you will be required to re-enroll in each of your online banking profiles separately. When re-enrolling, you will use the same temporary password that was sent to you via mail and/or email to sign in to each profile.
07. Where can I find help on how to re-enroll?
You can view our Quick Start Guide or watch our Re-enrollment Video for detailed information and step-by-step instructions.
08. When is the online and mobile banking outage?
Beginning on Saturday, February 24, our online and mobile services will be unavailable as we launch our digital banking enhancements. Existing transfers and direct deposits you have scheduled will continue as planned.
09. What do I have to do before the online and mobile banking outage?
Prior to Saturday, February 24, be sure to schedule any bill payments and transfers you need before the system becomes unavailable. You will not be required to re-enroll in bill pay after the upgrade is complete.
10. What if I need to perform a transaction during the online and mobile banking outage?
Our ATMs, 24-hour telephone banking (800-682-4989) and branches will be available as usual.


Bill pay1

01. How will bill pay be affected by these updates?
If you are current user, all Associated Bank Bill Pay information will stay the same. If you are new to bill pay, you can enroll by clicking on “Bill Pay” from the online banking menu bar.
02. Will these updates impact any automatic payments or transfers I have set up?
No. Your existing automatic payments and transfers will convert to the new system and you will not have to re-enter them.


Mobile banking2

01. What new features will the mobile app include?
Along with a new look and feel, our new mobile app will enable you to:
  • Sign in with your fingerprint.
  • Add new billers with your mobile device's camera.
  • Use Instant Balance to view your account balance without signing in.
  • Manage push notices (alerts) from mobile banking (text and email alerts will still be managed in online banking).
02. Will I still be able to use the current mobile banking app?
No, once the new app is available, the old one will no longer work. If you have enabled auto-update, your device will download the new app automatically. If you haven’t, you'll see a notification when you sign in, with easy directions for downloading the update.
03. Will I be able to enroll in mobile banking only?
Yes, you will be able to enroll in mobile banking only from your mobile device.


Online banking1

01. What new features will online banking include?
Along with all the features you have today, online banking will offer a more intuitive look, feel and user experience as well as new and improved functions:
  • Responsive design for optimized viewing on any device (PC, laptop, tablet or mobile).
  • Multi-factor authentication for greater security—a feature that confirms your identity via phone call or text message (based on your preference).
  • Touch screen controls.
  • A new personal financial management tool to help you track spending and goals.
02. Will I be able to log in to online banking with my same user ID and password?
Although your user ID will remain the same, you will need to use a temporary password when you log in to the upgraded system for the first time, which we will mail to you as we get closer to the upgrade. Once you log in with this temporary password, you will need to create a new permanent password.


Other questions

01. Will the features I now use in online and mobile banking still be available?
Yes, you will have all of the same tools and functions you use today … and even more.
02. Will Cash Back Perks3 still be available?
Yes, Cash Back Perks will still be available through online banking, though new rewards will not be offered until after the upgrade. You can still redeem your existing offers through their expiration dates. After the upgrade, you will begin to earn new rewards just by using your debit card.
03. Does this change impact business or other Associated Bank websites?
No. This upgrade only applies to consumer online and mobile banking.
04. Who do I talk to if I have more questions?
You can visit us at your nearest Associated Bank location or call our 24/7/365 Customer Care team at 800-236-8866.
05. Will my tax statements still be available through online banking?
No, tax statements will no longer be available through online banking after the upgrade. You will receive a copy in the mail and can contact our 24/7/365 Customer Care team at 800-682-4989 if you need a duplicate copy.

1. Our standard bill payment service, found within online and mobile banking, is free, up to your available balance. Some add-on services within the standard bill payment service have service charges. Please refer to the Terms and Conditions of the Bill Payment Service and the Consumer Deposit Account Fee Schedule for details.

2. Associated Bank Mobile is available for personal accounts. Associated Bank does not charge a fee to use our mobile banking and text banking services. Message and data rates may apply. Check your carrier plan for details. Visit AssociatedBank.com/Mobile for Associated Bank Mobile Terms and Conditions.

3. Cash Back Perks only applies to personal checking accounts using an Associated Bank Debit Mastercard®. Online Banking enrollment is required. Your cash back reward will be credited to an eligible account automatically at the end of the following month. Visit AssociatedBank.com/CashBackPerks for details. Your financial information is kept confidential and not shared with third parties participating in Associated Bank Cash Back Perks, unless the information shared is not personally identifiable or is otherwise permitted by law. Cash Back Perks offers are personalized based on your actual spend.

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