Important Message
Important Message

Business Account FAQs


ACCOUNT INFORMATION ATM AUTOMATIC DEPOSITS AND PAYMENTS BRANCHES CHECKING ACCOUNTS DEBIT CARDS GENERAL INFORMATION ONLINE AND MOBILE BANKING PRODUCTS AND SERVICES WHAT TO DO NOW

ACCOUNT INFORMATION

01. Will account numbers change at conversion?
Yes. At conversion, your account numbers will change. You will receive a mailing(s) with your new account number(s) and related information prior to conversion.
02. Will routing numbers change at conversion?
Yes. At conversion, routing number will change. If you currently have an account that uses checks, you will be issued new Associated Bank checks at no charge to assist with the transition.


ATM

01. What ATMs can I access without incurring surcharge fees?
To avoid ATM surcharge fees customers should continue to use Huntington ATMs until conversion. Following conversion, customers can use Associated Bank ATMs AND will have surcharge-free access to the extensive MoneyPass network of ATMs, with more than 30,000 locations nationwide*. You can find ATM locations at AssociatedBank.com/maps

Associated Bank and MoneyPass ATM access is free for Associated Bank customers only when you withdraw funds up to the amount of your available balance. ATMs outside of the Associated and MoneyPass networks may charge a fee.
02. What changes will happen to Huntington ATMs?
Where applicable, Huntington ATMs will convert to Associated Bank ATMs on conversion weekend. As a result, branding and processing will change, and the ATMs will become part of the MoneyPass surcharge free ATM network at that time. All other functionality will be retained.
03. Will Huntington ATMs need to be shut down during conversion?
Huntington ATMs will be shut down for a brief period of time during the conversion process.


AUTOMATIC DEPOSITS AND PAYMENTS

01. Will I need to contact anyone to update direct deposit information?
Yes. After conversion, you will need to reestablish direct deposit information with your employer or any organization or person making direct deposits into your account. To assist with the transition, you will have 60 days to reestablish direct deposit information.
02. Will I need to make changes to my automatic payments?
Yes. After conversion, you will need to reestablish any automatic or online payment information.


BRANCHES

01. Who will be working at Huntington bank locations?
At this time, Huntington branch locations will continue to be served by Huntington employees.
02. During what hours will the Huntington branch locations be open?
All Huntington branch locations will continue to be open during their normal hours at this time.
03. Will any Huntington branch locations close before conversion?
No. All Huntington branch locations will remain open until conversion, which is currently scheduled for mid-June. Any location closures or related changes will be communicated in advance.
04. Where will I do my banking in the future?
Following conversion, customers will have access to Associated Bank's online and mobile banking services, its 24/7/365 Customer Care team and more than 245 banking locations serving more than 110 communities throughout Wisconsin, Illinois and Minnesota. Specific information on branch locations is available at AssociatedBank.com/Huntington.


CHECKING ACCOUNTS

01. How long can I use existing Huntington checks?
You may use your Huntington Bank checks through June 17, 2019, at which time your accounts will have completed converted to Associated Bank. You will receive a free supply of Associated Bank checks as part of the conversion and should begin using those beginning on June 17, 2019.  You will also receive instructions on how to order additional checks in the future.
02. If I am running low on checks, how do I order more?
Prior to conversion, continue to follow your current process for reordering checks.


DEBIT CARDS

01. Will Huntington customers receive a new debit card at conversion?
Yes. Associated Bank debit cards will begin mailing in late May 2019. Customers may activate their new cards when they receive them; however, must continue to use their Huntington debit cards up to the date of conversion, which is currently scheduled for mid-June.
02. What are some of the unique features of Associated Bank Mastercard® debit cards?
Associated Bank Mastercard® Debit Cards are set to prefer PIN over Signature in the authorization process. As a result, customers will see merchants requesting a PIN when using their Associated Bank debit cards.

If a customer needs a new card, they may order one through Associated Bank's 24/7/365 Customer Care team or visit any Associated Bank branch location to have one instantly issued.
03. Can I use my Associated Bank debit cards when I receive them?
No. You may activate your new cards when received but must continue to use your Huntington debit cards up to the date of conversion, which is currently scheduled for mid-June.

Please note, regardless of when you call to activate a card, you will hear a message stating the new card is ready for immediate use.
04. If I receive multiple debit cards, how will I identify which account each is tied to?
Please refer to the card carrier that accompanied your new card. The card carrier provides the last 4 digits of the Huntington card that it is replacing.


GENERAL INFORMATION

01. How are Associated Bank and Huntington alike?
Associated Bank and Huntington share a proud heritage of serving Midwest communities since 1861 and 1866, respectively. Both organizations are built around customer-centric strategies, and we actively support our communities through financial support, colleague volunteerism and partnerships with nonprofit organizations.


ONLINE AND MOBILE BANKING

01. What will happen to online and mobile banking services after conversion?
After conversion, re-enrollment will be necessary.


PRODUCTS AND SERVICES

01. What happens to current Huntington business and commercial accounts?
At conversion, applicable commercial and business customers accounts will transition to Associated Bank products and services with similar features and benefits. You will receive product information in April explaining any change.
02. What will happen to Huntington customer credit cards?
Huntington credit cards are not included in the acquisition. Therefore, there are no changes to the Huntington credit cards.
03. Will product rates remain the same?
At conversion, some product rates may change to align with current Associated Bank rates.


WHAT TO DO NOW

01. What changes are occurring now?
Nothing is changing at this time. Please continue to visit Huntington branch locations and use your existing checks, debit cards, deposit slips, mobile banking, online banking and other services for your accounts.
02. When are changes expected to occur?
Changes will occur at conversion, which is currently planned for mid-June 2019.
03. Who should I contact with questions about my Huntington accounts and services?
At this time, please continue to visit your Huntington branch location or contact the Huntington Customer Care team at 866-643-4201. Representatives are available 24 hours a day, 7 days a week.
04. Where can I get information about Associated Bank products and services?
Associated Bank will mail product information to you beginning in April and service information in May. For additional information about Associated Bank products and services, you may visit an Associated Bank branch location or go to AssociatedBank.com.
05. Can I go to an Associated Bank location for banking transactions?
At this time, for services related to Huntington accounts, please continue to use Huntington branch locations or contact the Huntington Customer Care team at 866-643-4201. Representatives are available 24 hours a day, 7 days a week.

* Associated Bank and MoneyPass® ATM access is free for Associated Bank customers only when you withdraw funds up to the amount of your available balance. ATM owners outside of the Associated and MoneyPass networks may charge a fee. In addition, Associated Bank may charge an out-of-network ATM fee, and balance inquiry fees may apply. For Associated Forward Checking customers only, Associated Bank ATM fees will not be charged when using an out-of-network ATM, plus two (2) refunds per statement cycle of out-of-network ATM owner surcharge fees. For Associated Relationship Savings customers only: Associated Bank ATM fees will not be charged when using an out-of-network ATM. MoneyPass is a registered trademark of Fiserv Solutions, LLC or its affiliates.

Huntington® and the Huntington logo mark are registered trademarksof Huntington Bancshares Incorporated and used under permission. Associated Bank is a registered trademark of Associated Banc-Corp.

Mastercard is a registered trademark, and the circles design is a trademark of Mastercard International Incorporated.

All trademarks, service marks, and trade names referenced in the material are official trademarks and the property of their respective owners.
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