Malware

Malware is a general term for malicious software. Malware can infect computers and can have a variety of effects.

The following screen captures were taken from actual infected computers that were affected by information stealing malware. These examples occurred while the customer attempted to log on to online banking. The screens shown are not from online banking, but rather were placed onto the Associated Bank logon page (on the computer) by the malware. These issues do not indicate a compromise or change to Associated Bank's systems. The malware changed the normal logon pages for the affected computer on the PC.

Malware Example

Associated Bank’s online banking platforms do not ask for this type of information. If you see this (or something like this) please cease using the affected computer, and immediately report it to Customer Care (fraud@associatedbank.com) or call 800-682-4989. You may also use the reporting fraud link on this site.

Malware Example

Associated Bank’s online banking platforms do not present this type of error message. If you see this (or something like this) please cease using the affected computer, and immediately report it to Customer Care (fraud@associatedbank.com) or call 800-682-4989. You may also use the reporting fraud link on this site.

Credit Card