Security questions, also referred to as Multifactor Authentication, are an online banking security feature that provides you with an extra layer of security to help protect you against identity theft and fraud. You may be asked to create a series of security questions when you enroll for certain financial services. These security questions are essential to ensure we can validate your identity under certain circumstances.
Security questions should be answered so they are personal, yet memorable for you. The answers to these questions should be unique and as detailed as possible, yet something that can't be guessed or easily discovered by others. Your unique answers to your selected questions will be used to confirm your identity when you login to Online Banking from an unknown computer or based on a combination of security criteria.
You are able to change your security questions and answers from within Online Banking. By selecting the "Self Service" tab on the top and then selecting the "Request Security Questions / Answers" link within the Personal Information box, you will be able to select and answer new security questions.