Online Banking eStatements FAQs

• What is eStatements?
• How do I view my eStatements?
• Why should I have my statements delivered online only?
• How do I stop the delivery of paper statements?
• Do I have to sign up for eStatements?
• Is there a cost to view my eStatements?
• Is it secure to view my account statement online as an eStatement?
• What accounts will I be able to receive eStatements for?
• How will I know when my eStatement is available?
• Do I have to have an email address in order to view my statements online?
• What if my email address changes?
• What if my email address is not correct?
• Will I be able to see my combined statement(s) online?
• Can I still receive my cancelled checks in the mail?
• How is eStatements different from the "Balances" and "Details" I have always seen within Online Banking?
• Do I need special software to view my eStatements?
• What if I want to start receiving paper copies of my account statement again?
• Who do I contact if I have questions about eStatements?

What is eStatements?
eStatements is a FREE service that displays your deposit account bank statements online. You can, at your convenience, easily view, print, and even save your statement on your own computer. You also have the option to stop receiving the paper version of your statement, which is a great way to lower your exposure to identity theft, reduce clutter and get organized.

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How do I view my eStatements?
To view your deposit account eStatements, it’s this easy:

1. Log into Online Banking and choose “eStatements” on the “Accounts” screen.
2. Select the account number for the eStatement you want to view.
3. Click on the eStatement date you wish to view.

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Why should I have my statements delivered online only?

1. Identity fraud prevention. Reducing the amount of paper coming into your home lowers your exposure to identity theft.
2. You have easy access online to view, save and print each eStatement for up to 13 months (prior month statements accumulate over time).
3. Faster delivery than paper statements. You will receive email notification when your new eStatement is available.

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How do I stop the delivery of paper statements?

1. Log into Online Banking and choose “Suppress Paper Statements” on the “Self Service” screen.
2. Before suppressing paper statements, a valid email address must be entered so that we can notify you when new statements are available online.
3. For each account that you have not already chosen to stop paper delivery for, click the “Suppress” checkbox next to the account name.
4. Read and accept the disclosure and terms and conditions.
5. You will see a screen confirming that you have signed up for delivery of eStatements for the account(s) you selected.

Note: In order for us to deliver your eStatement notice, you must have a valid email address within Online Banking. You may update your email address at any time by choosing "Suppress Paper Statements" on the “Self Service” page. You will need to select “Suppress” for each of your accounts. For a Combined Account (multiple accounts on a single statement), you only need to stop the delivery of paper statements for the primary account. All combined accounts will be included in the eStatement of the primary account (CD information will continue to be provided if you currently have a combined statement).

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Do I have to sign up for eStatements?
No, you do not have to sign up for eStatements. eStatements is a free service to all Online Banking customers. All of your available eStatements can be viewed by choosing “eStatements” under the “Accounts” tab within Online Banking. Note: you may lower your exposure to identity theft by telling Associated Bank to stop sending you your paper statement. Choose “Suppress Paper Statements” on the “Self Service” page.

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Is there a cost to view my eStatements?
No, eStatements is a FREE service to all Online Banking customers.

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Is it secure to view my account statement online as an eStatement?
Associated Bank’s Online Banking application provides a secure environment to view your eStatements. Additionally, you can choose to stop receiving your current paper statement, which means there is no need to worry about exposing your financial information via postal mail.

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What accounts will I be able to receive eStatements for?
Today, you may view your personal checking, money market and savings accounts.

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How will I know when my eStatement is available?
If you have stopped the paper delivery of your statement, you will receive an email from Associated Bank each month to let you know when your eStatement is available. Your eStatement will be available at the same frequency as your current paper statement. Please be sure to keep your email address current within Online Banking . If you have not stopped your paper statement, you will not receive an email. You will find your eStatement within the “eStatements” tab slightly earlier than when you receive your paper statement.

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Do I have to have an email address in order to view my statements online?
You are not required to have an email address to view your eStatements. You do need a valid email address in order to stop the delivery of your paper statements. You should be aware customer privacy is of critical importance to Associated Bank. Information regarding customers’ accounts is kept confidential to protect each customer's right to privacy, to secure accounts from fraud and to avoid customers receiving unwanted solicitations. For complete information about Associated Bank’s online privacy policy click here.

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What if my email address changes?
You may update your email address at any time by choosing “Suppress Paper Statements” on the “Self Service” page within Online Banking.

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What if my email address is not correct?
If your email address is not correct, we will be unable to deliver your eStatement notice. Sending your eStatement notice is how Associated Bank will inform you your eStatement is available for you to review. Because Associated Bank would be unable to notify you when your eStatement is available, failure to update and/or correct your email address might result in Associated Bank reinstating the delivery of your paper statement.

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Will I be able to see my combined statement(s) online?
Your eStatement will present your combined statement exactly as it has been on your paper statements.

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Can I still receive my cancelled checks in the mail?
No, when you stop your paper statement, your cancelled checks will no longer be mailed to you. Remember, you can at your convenience, view, print and save images of your checks and deposit slips within the account activity of Online Banking.

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How is eStatements different from the "Balances" and "Details" I have always seen within Online Banking ?
Your eStatement is designed to provide you with information about your account that appears substantially similar to your current paper statement. Even if you choose to stop receiving your paper statements, you will continue to have access to all of the features and information currently available within Online Banking.

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Do I need special software to view my eStatements?
You will need Adobe Reader, which is a free program that comes with nearly every computer sold today. If you do not currently have Adobe Reader, you can download a copy from their website.

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What if I want to start receiving paper copies of my account statement again?
You may elect to begin receiving your paper statement again at any time. To begin receiving your account statement on paper through the mail rather than exclusively online, contact our Customer Care Representatives toll free at 1-800-682-4989 seven days a week, 24 hours a day.

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Who do I contact if I have questions about eStatements?
If you should ever have a question about eStatements, you can send your inquiry through the secure messaging feature of Online Banking or contact our Customer Care Representatives toll free at 1-800-682-4989 seven days a week, 24 hours a day.

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