Browser Technical FAQs

BROWSERS/TECHNICAL
What software and equipment do I need to access eAccess?
How can I determine my current browser encryption (security) level?
How do I upgrade my browser to 128-bit encryption?
How long will it take to download a new browser?
What if I have difficulty downloading a browser update?
Is eAccess available to Macintosh users?
Is eAccess available via WebTV?

What software and equipment do I need to access eAccess?
To use eAccess, you will need Internet access and an Internet browser that supports Secure Sockets Layer with 128-bit encryption and a computer with at least a 133mHz processor and a 28.8 modem.

Please note: eAccess performs at optimal levels when using Internet Explorer versions 5.5 or higher as your browser and this is what Associated Bank recommends. If you prefer a browser other than Internet Explorer 5.5 or higher, eAccess does support Internet Explorer or Netscape versions 4.0 or higher.

How can I determine my current browser encryption (security) level?
Internet Explorer 6.0 for Windows XP and Internet Explorer 5.5 for Windows 95, Windows 98, Windows NT 4.0, Windows 2000, and Windows XP now includes standard 128-bit encryption strength. Please note: It is necessary to upgrade the Windows 2000 operating system to 128-bit as a second step to having a 128-bit encrypted browser (see next question).

If you are using Netscape you already have 128-bit encryption installed.

If you are using Internet Explorer select 'About Internet Explorer' from the 'Help' menu. Your browser encryption level is listed on the screen as Cipher Strength. If your browser is not running 128-bit security, you will need to upgrade your browser. (See below).

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How do I upgrade my browser to 128-bit encryption?
To obtain 128-bit encryption for Windows 2000, you may download the High Encryption pack from the Microsoft Windows Update Web site:

	Select 'About Internet Explorer' from the 'Help' menu and note your browser version.
	Visit the Windows Update Web Site. You may receive 'Security Warnings' when the Windows Update component is installed. Simply click 'Yes' on these screens to allow the Windows Update to install.
	Click 'Scan for updates' to display available downloads.
	Click 'Review and install updates' to display available downloads. Note: Critical updates, when available, will be automatically selected for install. These critical updates are not necessary to upgrade to 128 bit encryption, but it is highly recommended that you install them.
	Select 'Windows 2000' under the 'Pick updates to install' section on the left side of the screen.
	Locate the 'Windows 2000 High Encryption Pack' in the list of available updates and click 'Add'.
	Click 'Review and install updates' to review the items you have selected for install.
	Click 'Install Now'.
	Follow on screen instructions to update your browser. Review and 'Accept' any license agreements that are displayed. This update may require a restart of your computer. You will be prompted if a restart is required.

To obtain 128-bit encryption for Internet Explorer Version prior to 5.5 for Windows 95, Windows 98, and Windows NT 4.0, you must install the appropriate Service Pack:

	Select 'About Internet Explorer' from the 'Help' menu and note your browser version.
	Visit the Internet Explorer High Encryption Web Site.
	Click the appropriate download link on the right side of the screen for the noted browser version and platform.
	Select 'Save This Program To Disk' and note the filename.
	Select and note the file location and click 'Save'.
	Select 'Run' from the windows 'Start' menu and click 'Browse...'.
	Locate the downloaded file noted above and click 'OK'.
	Follow on screen instructions to update your browser. This may require a restart of your computer.

Note: These instructions may vary slightly based upon your current platform and browser version.

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How long will it take to download a new browser?
Download times vary greatly depending on the speed and type of Internet connection and the amount of traffic on the web page being used to obtain the file.

For quicker downloading, CD-ROMs that contain the latest Microsoft Internet Explorer software are available from Microsoft. This will ensure your Internet browser has the required security features needed to successfully manage your accounts online. Click here to download the latest versions of Internet Explorer or order a downloadable CD.

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What if I have difficulty downloading a browser update?
If you have a modem connection slower than 28.8 or are using a browser older than Netscape Navigator 3.04 or Microsoft Internet Explorer 4.73 then you may experience difficulty obtaining a download. In these cases, CD-ROMs that contain the latest version of Microsoft Internet Explorer software are available from Microsoft (http://www.microsoft.com/windows/ie/default.mspx) which can typically be obtained for shipping costs. This will ensure your Internet browser has the required security features needed to successfully manage your accounts online. Or, if you prefer, you can order a browser CD through www.netscape.com.

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Is eAccess available to Macintosh users?
Macintosh users can use eAccess services as long as they have an Internet Service Provider (ISP), a modem and a browser that supports Secure Sockets Layer.

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Is eAccess available via WebTV?
We do not support WebTV at this time.

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