Brokerage Frequently Asked Questions

What are the minimum system requirements to use Associated Brokerage Online?
Is my online account secure?
Where can I call if I need assistance?
What should I do if I can’t log on?
How do I know my order has been canceled?
How do I know my order had been executed?
Who do I contact if I’ve misplaced my Wealth Management Brokerage account password?
How do I check the positions within my brokerage account?
How can I check to see how many real-time quotes I have remaining?
How can I change from one brokerage account to another brokerage account while online?
How far back does my account activity go?

What are the minimum system requirements to use Associated Brokerage Online?
Associated Brokerage Online requires an IBM-compatible PC with a minimum of:

		486/66 MHz processor or higher
		Windows® 95, 98 or NT
		8 MB RAM or higher
		28.8 modem or higher
		Browsers: Microsoft® Internet Explorer versions 4.0 or higher or Netscape versions 4.0 or higher

Back to Top

Is my online account secure?
Your privacy is our top priority. Associated Brokerage Online is built using frames technology. When viewing secure information, such as your account history, the center frame that contains this information is secure. Since your browser displays an entire page, the display showing the secure connection is not visible.

To verify the security of a page, position the cursor in the center frame and “click” the right mouse button.

		For Internet Explorer: “Click” the right mouse button and choose “properties.” A window will appear showing that the connection is encrypted. You can click on “certificates” at the bottom of the window to show your security certificates.
		For Netscape: “Click” the right mouse button and choose “view” on your toolbar. Click on “frame info” to verify security.

Back to Top

Where can I call if I need assistance?
We welcome your questions and comments about Associated Brokerage Online. Contact us at one of the numbers listed below. Customer Care is available Monday - Friday from 8:00am - 5:00pm (CST).

		Full-Service Clients: Contact your Personal Investment Representative directly. Or call: 1-800-595-7722.
		Discount Brokerage Clients: Call 1-800-242-3229

Back to Top

What should I do if I can’t log on?
After three unsuccessful log-on attempts, your account access will be suspended. This measure is for security purposes. If you encounter trouble accessing your account, call us at 1-800-595-7722 Monday - Friday 8:00am - 5:00pm (CST).

Back to Top

How do I know my order has been canceled?
You can check the status of your order, by clicking on the Portfolio Tab, then click on Order status. If you have several orders, you can click on “Status” to check on each individual order.

Back to Top

How do I know my order had been executed?
You can check the execution of your order, by clicking on the Portfolio Tab on the top of the page, then click on “Order Status” to the left of the page. Click “Status” to check on each individual order.

Back to Top

Who do I contact if I’ve misplaced my Wealth Management Brokerage account password?
If you have misplaced your Wealth Management Brokerage account password, simply contact Associated Investment Services (1-800-595-7722) to have your password reset. We are available Monday - Friday from 8:00am - 5:00pm (CST).

Back to Top

How do I check the positions within my brokerage account?
Under the black tab, Portfolio, click on “Portfolio Holdings” to view your current holdings. You can view your holdings as of the previous business day or as an intra-day balance. Simply choose your preference under the drop-down box next to “Show”. The portfolio page displays the security name, the quantity that we hold for you, the price and the market value of the position. The value of your positions is shown with the previous business day’s closing price or an intra-day value using delayed quotes.

Back to Top

How can I check to see how many real-time quotes I have remaining?
Under the black tab, Quotes & News, click on the tab “Quote Bank” located on the left side of the page. You will see how may real-time quotes you have remaining. Your quotes are deducted each time you request a new quote or refresh a current quote. When your account is first established, you will have 100 real-time quotes. You can increase your quote bank by placing trades online. For each trade that you place online, you will receive 100 additional free real-time quotes.

Back to Top

How can I change from one brokerage account to another brokerage account while online?
Under the black tab, Portfolio, you can access another account by clicking on “Select an Account.” This will show you what account you are currently viewing and the remaining account number(s) you have the ability to view online. You can easily change the account you are viewing by clicking on the account number highlighted in blue; the description of the account is to the right of the account number.

Back to Top

How far back does my account activity go?
The historical data in your account is available for a maximum of two years. To view details on your history, simply click on the net amount highlighted in blue.

Back to Top